b.v-ACH | Stripe Developers | Page 1

smoky moat Apr 12, 2022, 8:23 AM

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Hi! In test mode we don't send any emails, so it's expected you didn't receive one.
Do you mean if these settings will apply to ACH payment method?

surreal fog Apr 12, 2022, 8:30 AM

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Well yes and no. In the screenshot under 'customer emails' it looks like it is only for failed card payments, im not sure if this includes ACH as well. And if i understood docs correctly stripe wont retry failed payment if bank debit methods are used. I would like to know will the customer get an email if his ach_debit payment fails. It can be because of various things, insufficient funds, account not authorized for ach etc.

smoky moat Apr 12, 2022, 8:34 AM

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Yes I belive you are correct, these emails and retries would only work for cards and not for ACH.

surreal fog Apr 12, 2022, 8:38 AM

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So, to sum it up, stripe wont notify customer about failed payments if payment method is ACH?

smoky moat Apr 12, 2022, 8:42 AM

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Just to clarify: you are creating subscripitons? Can you share one subscription ID (sub_xxx)?

surreal fog Apr 12, 2022, 8:44 AM

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No, im creating one-time payment through invoice and hosted invoice page. So i do not have subID to share

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I can share invoice id if it can help in better understanding. But it is test mode invoice at the moment

smoky moat Apr 12, 2022, 8:52 AM

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Thanks for the clarification! Yes could you share an invoice ID?

surreal fog Apr 12, 2022, 8:52 AM

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Sure thing. in_1KnOLACd1djsMOV6Ylk1BGYh

smoky moat Apr 12, 2022, 8:54 AM

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Thanks! Give me a few minutes to look into this.

surreal fog Apr 12, 2022, 8:54 AM

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Sure, no problem

smoky moat Apr 12, 2022, 9:04 AM

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I asked confirmation from a collegue, and we both think that no notification will be sent to your customer if the payment fails. However you will get a webhook event to notify you about the failure, and then you can contact the customer if needed.

#b.v-ACH