Van-Account | Stripe Developers | Page 1

stuck mantle Apr 12, 2022, 6:32 AM

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Hi there, how can I help?

pliant mango Apr 12, 2022, 6:33 AM

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yesterday my bank had a problem on their card sistem

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i didnt knew so i place too many order on mtcgame plataform

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and now i cannot complete my payments bcause of that, the problem on the bank in now solve, but i still cannot make the payment on mtc

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on other plataform the card is working fine

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they ask me to talk to you guys

stuck mantle Apr 12, 2022, 6:39 AM

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Can I have your payment Intent ID

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you can get it from your Stripe Dashboard https://dashboard.stripe.com/payments

Stripe Login | Sign in to the Stripe Dashboard

Sign in to the Stripe Dashboard to manage business payments and operations in your account. Manage payments and refunds, respond to disputes and more.

pliant mango Apr 12, 2022, 6:41 AM

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i dont have a stripe account

stuck mantle Apr 12, 2022, 6:42 AM

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Hmm, then what account problem are you asking?

pliant mango Apr 12, 2022, 6:42 AM

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i buy gift code on mtcgame platform

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since yesterday my card is not accepting, they ask me to talk to you

stuck mantle Apr 12, 2022, 6:43 AM

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I can't help with this, can you contact your bank?

pliant mango Apr 12, 2022, 6:44 AM

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from my bank side everthing is fine, because on other platform i can make the payment without any problem

stuck mantle Apr 12, 2022, 6:49 AM

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OK, I can't really start the troubleshooting without transaction ID, can you ask mtcgame to contact Stripe and provide the relevant PaymentIntent ID?

pliant mango Apr 12, 2022, 6:57 AM

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10821471

stuck mantle Apr 12, 2022, 6:57 AM

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This is not a payment intent ID

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it could be a transaction ID that mtcgame understands, not Stripe.

pliant mango Apr 12, 2022, 6:59 AM

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i will ask them

pliant mango Apr 12, 2022, 7:46 AM

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they cannot help me with that

#Van-Account