#angus-Subscription
leaden zenith
No, the subscription ID, you can find it from Stripe Dashboard
slender schooner
acct_1FU1cVLHUjAkPIRF
leaden zenith
https://dashboard.stripe.com/subscriptions you can get the subscription ID from here
slender schooner
acct_1FU1cVLHUjAkPIRF
I belive this is it?
leaden zenith
This is your Account ID, not the subscription ID
slender schooner
ok
leaden zenith
Or you can visit https://dashboard.stripe.com/customers to find out your customer, and from there you can see the subscription
slender schooner
si_L89urqBA9vbdbc
slender schooner
si_L89urqBA9vbdbc
This ?
leaden zenith
Yup, let me take a look
slender schooner
Thankyou.
leaden zenith
is your question related to the US36.34 invoie?
slender schooner
Yes- there are 2 subscirption levels $9.00 and $25.00 per month
leaden zenith
Ok, that's exepcted because the customer has upgrade to the new plan on 20 Mar
Therefore in the 11 Apr bill you have 3 items
- Remaining time on the new plan
- unused time on the old plan
- the new plan for next month (11 Apr - 11 May)
slender schooner
But i manually cancelled the old subsciption a month ago. It should have billed for both?
leaden zenith
Cancelled? This subscritpion was not canceled.
slender schooner
Is there a "Small Farms" subscription still active for this customer?
Can the settings be configured that if a customer upgrades there account that it can overrite their old account?
The "Small farms" should be cancelled and the customer should just be billed $25 per month.
leaden zenith
OK, so your customer upgrade from Small Farms to Advanced on 20 Mar, they've started using Advanced after the upgrade.
slender schooner
Yes- so the Small farms should be terminated/replaced.
leaden zenith
Yes it's replaced.
However, you have already chareged the whole month usage of Small Farms on 11 Mar, that's why you see a unused time on the old plan in the inovice.
On the other hand, since the customer only started using Advanced on 20 Mar, you charged them with the prorated price, and that' where the Remaining time on Advanced after 20 Mar 2022 coming from.
slender schooner
Im a bit confused. So will the next payment be $25?
slender schooner
So if a customer upgrades their account it automaicially changes subscription levels?
but there is an adjustment month?
leaden zenith
Yup, there'll be a intermediate invoice that looks complicated, like this one that we discussed.
slender schooner
ok- do invoices get sent straight to the customer?