nicolaujr-elements | Stripe Developers | Page 1

noble trout Apr 12, 2022, 2:18 AM

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hi there, no, this isn't all possible using elements. I guess the question here is what "relevant" data are you looking for specifically? Because SSN shouldn't be required for a customer to make payment

granite rover Apr 12, 2022, 2:20 AM

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Hi, I'm from Brazil, and here, SSN is the CPF

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What I'm actually trying to do, is prevent disputes

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and make sure that I have all the relevant data, to prevent disputes with credit card

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I had problems with that once

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I provide a service, selling digital content

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so, there is no product, sending receits or anything of the sorte

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sort*

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Just the customer accessing the content

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And I want to make sure that I'm doing everything right

noble trout Apr 12, 2022, 2:26 AM

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I would say to provide as much information as you can - You can take a look at this guide for disputes : https://stripe.com/docs/disputes

If you want more guidance, Stripe Support at https://support.stripe.com/contact/ would probably be able to better help you than we can on this channel. We mainly handle API/technical questions here

granite rover Apr 12, 2022, 2:32 AM

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Ok, Thank you @noble trout

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I will look at the disputes link 👍

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The contact link is how I found the discord channel 😅

noble trout Apr 12, 2022, 2:34 AM

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i find the contact form can be pretty confusing to use, are you having trouble figuring out how to contact Stripe Support? You need to click on Contact support on the upper right hand side

granite rover Apr 12, 2022, 2:35 AM

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That is true, is kind of confusing, I believe because is different from the mainstream

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the chat and contact is usually in the bottom

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But thanks

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👍 😃

noble trout Apr 12, 2022, 2:36 AM

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you're welcome!

granite rover Apr 12, 2022, 2:45 AM

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Another question

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On the disputes docs

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It's say on "Colete o maior número possível de dados de pagamento"

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sorry, it's in portugues

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but, it's say to collect the most of the data payments

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and says to use the Elements

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to collect customer name, email, postal code, and delivery address

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How can I make the elements requests this fields

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using the elements, only asks for the credit card data end the country

noble trout Apr 12, 2022, 2:49 AM

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are you referring to this section?

granite rover Apr 12, 2022, 2:49 AM

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Yes

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Do I need to send the customer data from the server side?

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I'm using the PaymentIntent API

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with Python

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intent = stripe.PaymentIntent.create(
            amount=data['payload']['amount'],
            currency=data['payload']['currency'],
            automatic_payment_methods=data['payload']['automatic_payment_methods'],
            metadata=data['payload']['metadata']
        )

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pretty much that is the code

noble trout Apr 12, 2022, 2:54 AM

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to clarify, Elements allow you to customize your own Checkout form. What this means is that you would probably need to define those fields e.g. name, email, address, etc in your own form in order to ensure that you're always collecting these details.

By default, the Payment Element will collect all necessary details to complete a payment.

For some payment methods, this means that the Payment Element will collect details like name or email that you may have already collected from the user. If this is the case, you can prevent the Payment Element from collecting these data by using the fields option.

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If you want something easier to setup, you can look into using Stripe Checkout instead

granite rover Apr 12, 2022, 2:57 AM

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can you send me the documentation where it describes that behavior

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?

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I've tried to find, but without any luck

noble trout Apr 12, 2022, 2:57 AM

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if you want to play around with Checkout, you can do that here : https://checkout.stripe.dev/

granite rover Apr 12, 2022, 2:58 AM

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I mean the Elements behaviour

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to customize the fields

noble trout Apr 12, 2022, 3:00 AM

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for elements :
https://stripe.com/docs/js/elements_object/create_payment_element#payment_element_create-options-fields

you can take a look at how it looks like here : https://stripe.com/docs/payments/accept-a-payment?platform=web&ui=elements

Elements wouldn't be able to achieve what you're looking for because you can't define to always collect certain details. The best you can do is 'auto'

granite rover Apr 12, 2022, 3:00 AM

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I see

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maybe I will git the checkou a go

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But thanks again @noble trout 👍

#nicolaujr-elements