local-issuing-cardholder-name | Stripe Developers | Page 1

sullen snow Apr 12, 2022, 1:23 AM

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Can you share the request log id req_123 for me to look?

green merlin Apr 12, 2022, 1:25 AM

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sure thinig

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prod - req_yTZ9pj5dK3EyE7

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dev - req_V7dNPh5ArJAHMe

sullen snow Apr 12, 2022, 1:26 AM

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thanks, let me have a look!

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can you point me to what changed?

green merlin Apr 12, 2022, 1:27 AM

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np

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name was top level

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we should of been using the returned cardholder object anyways but that's only reason I stumbled across it. we we're accessing the top level name property

sullen snow Apr 12, 2022, 1:35 AM

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yeah I think your account also has some pretty old legacy feature from years ago but digging

green merlin Apr 12, 2022, 1:36 AM

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This one had the top level prop req_akAQHcxjsiNNbb from early March

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Yea it was weird we had the banner for a long time about issuing beta being over and I clicked the Ok message and maybe that triggered the change

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We assumed the beta would swap us over automatically so i had to go click thte banner for the platform and some connects I think

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May be the cause or not IDK

sullen snow Apr 12, 2022, 1:41 AM

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and yes okay that's the issue

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your account is configured in a way where Test mode requests get the old behaviour and Live mode requests get the new behaviour

green merlin Apr 12, 2022, 1:41 AM

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is there a way to change that?

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like globally for our platform account?

sullen snow Apr 12, 2022, 1:45 AM

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yes, I'd recommend just working with our support team directly: https://support.stripe.com/contact

green merlin Apr 12, 2022, 1:46 AM

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ok sounds good. thanx

#local-issuing-cardholder-name