#rq-sagar
harsh locust
Hello! Can you confirm the custom subdomain you added is marked as active here? https://dashboard.stripe.com/settings/custom-domains
viscid torrent
Yes it is active
harsh locust
Can you show me the request ID where the custom domain is not being used? Here's how you can find a request ID: https://support.stripe.com/questions/finding-the-id-for-an-api-request
viscid torrent
@harsh locust - Someone is trying to help me over live chat on Stripe website. Let me get back to you with the result
harsh locust
Sounds good!
viscid torrent
@harsh locust - They said they need some time and get back by email.
If you're still there, request id is req_E8x0zwslujSvtG
url is what I wanted
If I copy/paste this in browser, it works
harsh locust
Taking a look, hang on...
harsh locust
How are you redirecting to the URL? Are you sending your customer to the url property of the Checkout Session or are you using stripe.redirectToCheckout?
viscid torrent
stripe.redirectToCheckout({sessionId})
harsh locust
Ah, gotcha. Custom Checkout domains are not compatible with stripe.redirectToCheckout. You need to redirect people to the url from the Checkout Session instead.
viscid torrent
Oh I see, is it safe to do so?
harsh locust
Yep! There are some details here: https://stripe.com/docs/payments/checkout/custom-domains#troubleshooting-integration
viscid torrent
Ah, thank you so much
harsh locust
Happy to help!
viscid torrent
@harsh locust - How can I tell that person who was in chat that this issue has been resolved? I know his name. If I create new chat, it will assign new person.
harsh locust
You should have an email about it, you can reply there and let them know you worked it out. 🙂