matheu-help | Stripe Developers | Page 1

molten turtle Apr 11, 2022, 6:41 PM

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Hi! Feel free to ask your question in this thread.

edgy gate Apr 11, 2022, 6:42 PM

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Hi! Im trying create a subscription in production but returns "The resource ID cannot be null or whitespace."

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but I am correctly passing the card token, the promotional code and the plan id

molten turtle Apr 11, 2022, 6:47 PM

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Can you provide the request ID associated with the error?

edgy gate Apr 11, 2022, 6:49 PM

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sorry but which request ID?

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can i send example code?

molten turtle Apr 11, 2022, 6:51 PM

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Request ID: https://stripe.com/docs/api/request_ids

Stripe API reference – Request IDs – curl

Complete reference documentation for the Stripe API. Includes code snippets and examples for our Python, Java, PHP, Node.js, Go, Ruby, and .NET libraries.

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Should be in the header of the response

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Looks like req_xxxx

edgy gate Apr 11, 2022, 6:55 PM

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req_Km994Ux58SVZne

molten turtle Apr 11, 2022, 6:58 PM

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Thanks! Taking a look

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Hmm okay that is a customer creation request

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Which was successful

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But I can find the error on your account based on that, one sec.

edgy gate Apr 11, 2022, 6:59 PM

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Ok, waiting

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i'm using like this

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$pay = $request->user()
->newSubscription('default', 'price_id')
->withPromotionCode('promo_code')
->create('pm_token');

molten turtle Apr 11, 2022, 7:01 PM

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I'm seeing mismatched key issues on your account.

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Where the price was created in testmode for example but you are attempting to use it in livemode

edgy gate Apr 11, 2022, 7:03 PM

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i'm in a live mode

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i can pass the price ID for you check

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price_1KeSNUFjoquTQj7k0P6L2hRN

molten turtle Apr 11, 2022, 7:11 PM

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In livemode I see 3 failure requests from earlier today where you attempted to create a livemode Customer with a paymentmethod that was created in testmode.

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I recommend running the request again, and grabbing the request ID related to the request you just made that errored.

edgy gate Apr 11, 2022, 7:12 PM

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Ok, i'll try again

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req_G6kQ2HHn7FcNfB

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same error 😦

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i'm using a live mode plan = price_1KeSNUFjoquTQj7k0P6L2hRN

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and using my personal credit card

long tendon Apr 11, 2022, 7:17 PM

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Hello. Taking over for bismarck here as they have to step out. Give me a moment to catch up

edgy gate Apr 11, 2022, 7:18 PM

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Ok

long tendon Apr 11, 2022, 7:19 PM

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That req_id is just a customer creation request

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What operation is failing exactly?

edgy gate Apr 11, 2022, 7:20 PM

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im trying do this:

$pay = $request->user()
->newSubscription('default', 'price_id')
->withPromotionCode('promo_code')
->create('pm_token');

long tendon Apr 11, 2022, 7:20 PM

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Ok then that is the wrong request ID

edgy gate Apr 11, 2022, 7:20 PM

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but returns "The resource ID cannot be null or whitespace."

long tendon Apr 11, 2022, 7:20 PM

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The one you shared is just for creating a customer

edgy gate Apr 11, 2022, 7:22 PM

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how can I catch the correct req id?

long tendon Apr 11, 2022, 7:32 PM

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I'm looking at your request logs and I see 200 requests recently. The only errors were on requests that you previously mentioned.

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Can you try again, and check your request logs to see if there are really errors?

edgy gate Apr 11, 2022, 7:43 PM

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fail again 😦

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$pay = $request->user()
->newSubscription('default', 'price_id')
->withPromotionCode('promo_code')
->create('pm_token');

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the same code works in test mode, but when i try in live mode return error

long tendon Apr 11, 2022, 7:45 PM

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Ah ok. So if we don't get as far as seeing an error in the request logs, this is probably due to some variable or environment variable not being set properly in your live environment. Something you are passing in there is null or whitespace

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