weretaco-payment-fails | Stripe Developers | Page 1

foggy pike Apr 11, 2022, 6:19 PM

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Hi! Discord is busy this morning, will get to this in a moment!

solid swan Apr 11, 2022, 6:29 PM

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👋 I'm hopping in @orchid crystal !

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What are you currently doing in the event of a failure?

orchid crystal Apr 11, 2022, 6:30 PM

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just looking at the flow

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if they say, tap and get insufficient funds, will it go back to requires_capture for a status?

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ok

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so if i get requires_confirmation then process

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if that fails i set the status back to requires_payment_method

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and try and get a new payment method

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so i just tried it locally and it was fine

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using test amount 1.05 to get a declined, it loops back and asks for another payment method

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tthen cancelled and tried a new amount with an even decimal and it was ok to proceed

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so i haven't been able to replicate that issue where we had a card declined and the terminal refused all new payments thinking the old card was in there

solid swan Apr 11, 2022, 6:38 PM

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Just in case you haven't seen this yet, this may be some helpful info: https://stripe.com/docs/terminal/payments/collect-payment?terminal-sdk-platform=android#handling-processing-failures

Do you happen to know which Payment Intent the reader got stuck on? If you're unable to reproduce the issue now it may be tough to know what happened without more information

orchid crystal Apr 11, 2022, 6:39 PM

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i can grab it yes

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failed on pi_3KmfkG2Hed0HQBH80kLyJ6OA

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then the subsequent attempt was

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pi_3KmflE2Hed0HQBH81ZlgCKYF

solid swan Apr 11, 2022, 6:45 PM

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👍 looking now!

orchid crystal Apr 11, 2022, 6:45 PM

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do you need the connected account id?

solid swan Apr 11, 2022, 6:47 PM

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No, I should be fine without it

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Do you remember when you got into this state - was a card still in the terminal?

orchid crystal Apr 11, 2022, 6:52 PM

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they removed it to try another card

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and then was also not working for other customers

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seems like the terminal just got stuck thinking the card was still in there

solid swan Apr 11, 2022, 7:07 PM

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Yeah I think you're hitting an odd edge case where the reader doesn't get the update that the card has been removed and ended up in a bad state - I don't think it's anything you're doing wrong in your integration.

I'll flag to the team that handles this, so they can fix it in the future

orchid crystal Apr 11, 2022, 7:09 PM

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ok

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i actually reproduced it right now

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i'v ebeen doing all my testing with tap

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so what i did was create a new PI with amount ending in .05 so it would decline

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started the payment and inserted the card.. then just left it in there

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after decline it looped around and tried again (a few times)

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pulled it out, put it back in and it went to "processing" for a while then just dumped back to the main screen

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and now if i try a payment it thinks the card is in there

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solid swan Apr 11, 2022, 7:13 PM

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Do you mind sending an email in to support@stripe.com and mention you spoke to karbi? I think this will take some more coordination with the terminal team and they may have some follow-up questions, which will be easier to coordinate over email

orchid crystal Apr 11, 2022, 7:14 PM

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sure.. i also have a message in with our account rep so i'll mention you to them

solid swan Apr 11, 2022, 7:17 PM

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👍 just let me know when you've sent the email so I can pull it on my end

solid swan Apr 11, 2022, 9:07 PM

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@orchid crystal Jut checking in - did you end up sending in an email?

orchid crystal Apr 11, 2022, 9:09 PM

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just followed up with our account rep and doing some testing

solid swan Apr 11, 2022, 9:28 PM

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gotcha - your account rep should also be able to get this to the right people

#weretaco-payment-fails