garreh - setup intent error | Stripe Developers | Page 1

frank ingot Apr 11, 2022, 3:10 PM

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edgy phoenix Apr 11, 2022, 3:12 PM

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here's a bit more info on it: https://dashboard.stripe.com/setup_intents/seti_1Kn1cGAjACWJ3eD9XJyld7o0

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so it looks like the payment method needs to be confirmed by user... our user does get the dialog popup and confirms it but then it goes back to show that error

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frank ingot Apr 11, 2022, 3:25 PM

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This is a regular authentication failure -- there does not appear to be any issue with your integration.

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You customer might need to contact their bank to ask what the issue is.

edgy phoenix Apr 11, 2022, 3:25 PM

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customer said they have used the exact same card with all other sites just fine

frank ingot Apr 11, 2022, 3:25 PM

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Otherwise, I would suggest you reach out to our support team if this is a pattern you are seeing acroess many customers: https://support.stripe.com/contact

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#garreh - setup intent error