#LBG-PaymentIntetns
onyx magnet
drifting cipher
Hi, I am trying to understand why we have abnormal churn (really high, from 18% to 39% in 2 weeks)
Can you please take a look to this pi_3KljzjLJLkeHRLt10LggsxGv and tell if something could be improved please ?
Based on the principle that this error payment code is a generic bank error code
onyx magnet
The card is declined due to insufficient funds, you can check the decline_code of last_payment_error
drifting cipher
I know, but I am trying to know why here*
This is abnormal churn
Can you please take a look at the pi_3KljzjLJLkeHRLt10LggsxGv and tell me what can I improve
onyx magnet
The pi_3KljzjLJLkeHRLt10LggsxGv's last_payment_error says insufficient funds, it means your customer's card doesn't have enough balance for the payment.
onyx magnet
I'll suggest you to take a look at the last_payment_error of these payment intents
drifting cipher
How can I find the payments that failed SCA from my last screenshot ?
onyx magnet
You can view the failed payments under the Payment tab https://dashboard.stripe.com/payments?status[]=failed
drifting cipher
Do you confirm that there is no mail sent to the customer when SCA is required for a off_session payment (subscription) even with this parameter on ?
quasi canyon
Hi! This would depend on the setting just below the one you posted
quasi canyon
What do you mean by "logs"?
drifting cipher
To see email sent
And see how many customers would have complete the authentication flow after receiving the email
quasi canyon
You can preview the email by clicking on the small eye icon on the right of the setting
And see how many customers would have complete the authentication flow after receiving the email
I don't think we provide this.
drifting cipher
Ok
We'll have to setup our own reminder then
I have some questions about our workflow
quasi canyon
What are your questions?
drifting cipher
Our use case is the following : We have customers that pay subscription to the plaftorm. Those customers also have to make payments to Standard connected account. The payment for subscription would be off_session. The payment for Standard Account would on_session. Our current workflow is this : create a Stripe Session with the "setup" mode. A SCA is triggered for 0€. The credit card is saved on the customer object as default payment_method. Then, once the credit card (payment_method) is saved, the user (on our front) can choose a subscription. Once chosen, we create a Subscription on the customer without specifying any payment_method (I checked the customer object, the invoice_settings.default_payment_method has the default payment_method set, the credit card of the customer that he saved earlier)
Is this a good integration ? Or should we create the Stripe Session in "subscritpion" mode in order to ask the customer to save his card WHEN he has chosen his credit card ?
onyx magnet
This integration looks to me 🙂