#Bob-Statement_Descriptor
cloud needle
Hi there, you can specify a statement descriptor when creating a payment intent https://stripe.com/docs/api/payment_intents/create#create_payment_intent-statement_descriptor
red hinge
I want to keep using the default one from settings
But for charges already made, I want to check what the statement actually was. E.g., for past entries for when settings had changed since then
cloud needle
Did you use a non-card payment method to pay this payment intent?
red hinge
Yes, sepa
cloud needle
OK, have you set a statement descriptor in https://dashboard.stripe.com/settings/account?
red hinge
Yes
cloud needle
Can you share with me your merchant ID? you can find it from the Stripe Dashboard -> Settings ->Account Details
red hinge
acct_1JcqpMKaTfpT6yZ5
The actual problem - we had a customer do a dispute because of a unrecognised statement. It doesnt match the one we have in settings. We want to somehow check what value was used to know if its our problem, banks problem or what.
cloud needle
can you send the related payment intent ID?
red hinge
pi_3KjZ3KKaTfpT6yZ51CIJc5Ny
The customer did send us their bank's statement pdf. Thats how we know it doesnt match
The mandate did match though
cloud needle
And what descritpor is in the customer's statement?
red hinge
"Musterhotel by stripe via pro"
I think we had that value when first setting up the account. But it was changed before that particular payment was done started
cloud needle
OK, so the customer's statement is still showing the old descriptor?
red hinge
Seems so
cloud needle
OK, can I suggest you to write in to us so we can conduct an investigation on this issue? https://support.stripe.com/contact
red hinge
Okay