#jose-topup

1 messages · Page 1 of 1 (latest)

magic ruin
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Hi there, you can topup your platform account and make transfer to the connected account

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Or you can make charges on the connected account direclty.

past light
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topup is only for US account I think

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I'm using EU

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All I want to test is a fake transfer to bank account

magic ruin
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yes, topup is only available for US platforms

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In this case, you can add funds by making charges to the connected account

past light
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I tried, but all the money goes to available soon

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I have another Stripe accounts and this is the first time I can't get available money to payout... I think could be any restriction because the main account is not mine, and I was invited to it.

magic ruin
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yup, you need to wait for a while for the funds to be availbale for payout

past light
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According to the doc, If you set schedule to manual, You don't have to wait (I was waiting for 5 days)

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I'm reading this (don't know If I can apply to my problem): Only team members with administrator access to the platform Stripe account and two-factor authentication enabled can add funds.

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I'm gonna try with a new Stripe account with admin priviledges for me. Thanks, Jack.

magic ruin
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Can you share with me your merchant ID? you can find it from the Stripe Dashboard -> Settings ->Account Details

past light
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Send you a DM

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My role in that account is developer: acct_1FOUzRDmXXXX

magic ruin
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is this the connected account ID?

past light
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Is the Stripe connected account ID which I have developer role

magic ruin
past light
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Was made long time ago in live mode. I want to do it in test mode with my current role. Is that possible?

magic ruin
past light
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ok, that's not the droid I'm looking for 😜... Try the next connect account: acct_1KmBFfRXGP8Z1szk

magic ruin
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Ok, so you can make payouts in this account, but you can do the same in acct_1KmBFfRXGP8Z1szk ?

past light
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Didn't try from the first one, I want to do the same in this latest account, but I can't as you can see in the first screenshot due I don't have funds available to pay out, or I can't add funds to be available to make a transfer

past light
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Look:

curl https://api.stripe.com/v1/payouts \
  -u sk_test_XXXXX: \
  -H "Stripe-Account: acct_1KmBFfRXGP8Z1szk" \
  -d "amount"=100 \
  -d "currency"="eur" \
  -d "method"="standard"
{
  "error": {
    "code": "balance_insufficient",
    "doc_url": "https://stripe.com/docs/error-codes/balance-insufficient",
    "message": "You have insufficient funds in your Stripe account for this transfer. Your card balance is too low.  You can use the /v1/balance endpoint to view your Stripe balance (for more details, see stripe.com/docs/api#balance).",
    "type": "invalid_request_error"
  }
}
magic ruin
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can you send me the request ID?

past light
magic ruin
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your balance is low at this moment and that's why this API request fails

past light
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Yess, so let's begin... How can I add balance?

magic ruin
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Hmm, I thought we have discussed this ?

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you can add funds by making charges to the connected account

past light
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All money I get making charges are not available to payout and I don't know why

magic ruin
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Again, you need to wait for while until the funds become available.

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And I can see there were a few successful payouts under this account as well

past light
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It was made through the Dashboard, not the API., and I was waiting for 5 days (even schedule to pay out is set to manual)

magic ruin
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po_1KnBvJDmWHGfiKCSGuZPt8ty this payout was initiated on 11 Apr

past light
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I just made a charge ch_3KnHr8RXGP8Z1szk1CyXV8tx. I'm going to wait 5 days more to make a payout and tell you

magic ruin
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I'd suggest to make a bigger amount so that it can cover the disputes and refunds

past light
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ok, done ch_3KnHulRXGP8Z1szk1L2eGVJT .. Thanks for your patience and your time, Jack.

magic ruin
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Don't metion!