devendra-customer_portal | Stripe Developers | Page 1

west kite Apr 11, 2022, 3:39 AM

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mild breach Apr 11, 2022, 3:40 AM

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Hey @west kite anything I might be doing wrong?

west kite Apr 11, 2022, 3:42 AM

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hello there, have you configured the Prices/Products that a Customer can update it to? https://stripe.com/docs/api/customer_portal/configuration#portal_configuration_object-features-subscription_update-products

mild breach Apr 11, 2022, 3:42 AM

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Yes I have done that

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I am testing it in the test mode

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Can I share screenshots here ?

west kite Apr 11, 2022, 3:48 AM

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can you share the request id for the portal session?

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you can share the screenshots, just make sure that there are no sensitive information inside

mild breach Apr 11, 2022, 3:50 AM

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west kite Apr 11, 2022, 3:50 AM

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would you be able to share the request id?

mild breach Apr 11, 2022, 3:51 AM

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Yes, where do I find that ?

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The sub_ in the url ?

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Or the bps_ in the response?

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Got it: req_seUyWSmHBncSsE

west kite Apr 11, 2022, 4:07 AM

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gimme a while to look into this

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Can you try adding in another Price under the same Product?

mild breach Apr 11, 2022, 4:14 AM

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But can I give it another name ?

west kite Apr 11, 2022, 4:15 AM

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sorry, i didn't quite understand that? you're referring to the Price?

mild breach Apr 11, 2022, 4:15 AM

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I want users to upgrade to other Products and not to a Price within the same Product

west kite Apr 11, 2022, 4:25 AM

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hmmm, it definitely allows me to update to a different Product. Can you try creating the request again so that it has a valid billing link for me to access and view

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the current one's session has already expired

mild breach Apr 11, 2022, 4:25 AM

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Ok sure

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Here you go: req_a9C69hkwxrvyiz

west kite Apr 11, 2022, 4:47 AM

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hmmm, i can't see anything that stands out to me right now, can you write in to Stripe Support with the request id regarding this and we'll take a closer look - https://support.stripe.com/contact/

Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

mild breach Apr 11, 2022, 4:50 AM

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Ok

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Is it anything to do with charge_automatically ?

west kite Apr 11, 2022, 4:54 AM

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that shouldn't be it

Updating subscriptions in the portal is only supported for charge_automatically subscriptions with a single licensed price.

https://stripe.com/docs/billing/subscriptions/integrating-customer-portal?platform=billing#limitations

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so charge_automatically is supported

mild breach Apr 11, 2022, 4:54 AM

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Yes but where can I check if my charge_automatically is set ?

west kite Apr 11, 2022, 4:57 AM

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If you look at the subscription in the Dashboard, you can see

mild breach Apr 11, 2022, 5:01 AM

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Which means it is set to charge automatically right?

west kite Apr 11, 2022, 5:02 AM

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yep, that's right

mild breach Apr 11, 2022, 5:06 AM

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Damn. I wonder why doesn't it work. I thought using the custmer portal wuld be less time consuming.

robust snow Apr 11, 2022, 5:06 AM

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Hi @mild breach I'll take over this thread, give me a sec to catch up.

mild breach Apr 11, 2022, 5:06 AM

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Thanks @robust snow

robust snow Apr 11, 2022, 5:08 AM

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Hi @mild breach can you copy and paste the subscription ID here?

west kite Apr 11, 2022, 5:08 AM

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sub_1KkqhkBY3tS6C0HtvZm5yCUG

mild breach Apr 11, 2022, 5:12 AM

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Thanks @west kite

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To confirm: sub_1KkqhkBY3tS6C0HtvZm5yCUG

robust snow Apr 11, 2022, 5:14 AM

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Got it, and is bpc_1Kd8rPBY3tS6C0HtNC1r5HbH the customer portal session configuration?

mild breach Apr 11, 2022, 5:14 AM

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checking

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yes that is it

robust snow Apr 11, 2022, 5:16 AM

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OK, I've opened the session url returned to this request iar_seUyWSmHBncSsE, and I'm able to see the update plan option

mild breach Apr 11, 2022, 5:16 AM

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Bt once you click on it do you see another plat to update to ?

robust snow Apr 11, 2022, 5:16 AM

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mild breach Apr 11, 2022, 5:16 AM

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Yes it just shows one plan

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It doesn't show another product to update to

robust snow Apr 11, 2022, 5:25 AM

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OK, so you are expecting the customer to be able to upgrade to price_1Kd9uyBY3tS6C0HtEk0R4XNv, am I right?

mild breach Apr 11, 2022, 5:26 AM

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No to price_1KkpzwBY3tS6C0HtpFsGbrvB

robust snow Apr 11, 2022, 5:27 AM

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Hmm, I don't see price_1KkpzwBY3tS6C0HtpFsGbrvB in the session configuration.

mild breach Apr 11, 2022, 5:28 AM

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You are the best

robust snow Apr 11, 2022, 5:29 AM

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You might want to update the configuration and include this price https://stripe.com/docs/api/customer_portal/configurations/update#update_portal_configuration-features-subscription_update-products-prices

Stripe API reference – Update a portal configuration – curl

Complete reference documentation for the Stripe API. Includes code snippets and examples for our Python, Java, PHP, Node.js, Go, Ruby, and .NET libraries.

mild breach Apr 11, 2022, 5:29 AM

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We have been scratching our heads as to why it was not showing. All my mistake sorry @west kite

robust snow Apr 11, 2022, 5:29 AM

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Can you add it in and see if it shows up now?

mild breach Apr 11, 2022, 5:29 AM

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Yes I did that now

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Yes it does

robust snow Apr 11, 2022, 5:29 AM

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Cool! happy to hear that.

mild breach Apr 11, 2022, 5:30 AM

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Thanks @robust snow we missed out the most basic part of checking the price id

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My bad

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Anyways thanks again!

robust snow Apr 11, 2022, 5:30 AM

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Don't worry about that!

#devendra-customer_portal