glenn-standard-connect | Stripe Developers | Page 1

candid pilot Apr 8, 2022, 5:52 PM

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Hi there! I don't believe you can force full collection with Standard, but let me double check.

agile violet Apr 8, 2022, 5:54 PM

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hi, and thank you

candid pilot Apr 8, 2022, 5:55 PM

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So yeah, since Standard allows for control by the Standard Account themselves, you can't force the collection of information like you can with Custom.

agile violet Apr 8, 2022, 5:57 PM

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I understand we can't force them. But if they are willing and prepared with information to complete it, it seems like Stripe does not let you. This is the barrier I'm hoping to remove if possible

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if it is Stripe's policy to enforce multiple sessions that is fine, but there is nothing in the docs about that

candid pilot Apr 8, 2022, 5:59 PM

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Hmm no I don't believe that is the case. We do collect everything initially that is needed for Charges/Payouts to be enabled.

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It is possible that something like verification fails

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But verification is asynch

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It is also possible that future requirements come up based on volume over time.

agile violet Apr 8, 2022, 6:00 PM

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alright I'll review my process again, thanks for your help

candid pilot Apr 8, 2022, 6:01 PM

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Sure!

agile violet Apr 8, 2022, 6:07 PM

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hi again just want to try and get a detail if possible: when something is in the verification state (waiting to get verified, not failed) Stripe does not let the user continue the onboarding process?

candid pilot Apr 8, 2022, 6:08 PM

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It should allow you to continue if I remember correctly... are you seeing otherwise?

agile violet Apr 8, 2022, 6:10 PM

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yes, before I can even submit business documents, I'm at a form review page with title "Let's review your details
You’re almost ready to get started with accelpay. Please double-check that this information is correct.". When I click submit, it takes me to the return url

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when I resume the onboarding process, it has a single form asking for my SSN. then another form review page. If I click submit, it takes me back tot he return url

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I resume the onboarding process one more time, and it asks for my ID documents. then it finally completes

candid pilot Apr 8, 2022, 6:14 PM

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Right but after that initial submission, if all information is correct, then you shouldn't need to collect more info at that point to have charges/payouts be active. The reason for this is that onboarding is as frictionless as possible and only asks for the least amount of information. Depending on the state of the account, and what verification occurs, more information may then be required in the future like actual documents.

agile violet Apr 8, 2022, 6:16 PM

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so likely we are seeing my dummy info (this is in test mode) being just a bit too suspicious for Stripe?

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I think this makes sense, thanks again

candid pilot Apr 8, 2022, 6:20 PM

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Yep, the flow is optimized for livemode to make onboarding as easy as possible on your Connect users.

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But there certainly will be times where you have to send them back through the flow to collect more info.

agile violet Apr 8, 2022, 6:23 PM

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thank you very much, this really clarifies things

#glenn-standard-connect