cas - shopify | Stripe Developers | Page 1

sly obsidian Apr 8, 2022, 2:30 PM

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there is no inbound phone number but when logged in your can "request a call" to have Stripe support call you.

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Depending on the details of the payment/refund you might also need to get in touch with Shopify's support team.

analog merlin Apr 8, 2022, 2:31 PM

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i am allready in contact with the support team from shopify. I also have all the payment details.

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Refund_3PXTIXL.png

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It says our customer received the payment but it is not true

sly obsidian Apr 8, 2022, 2:32 PM

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Please don't share any personal information here, this is a public channel

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Ok then please reach out to Stripe's support team for help -- we (the developer support team here on discord) are not able to investigate individual refunds like you need here.

analog merlin Apr 8, 2022, 2:33 PM

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okay thanks i am sorry

sly obsidian Apr 8, 2022, 2:34 PM

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No problem! Just want to make sure you're able to get the help you need.

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