TSTS-card-decline | Stripe Developers | Page 1

mystic granite Apr 8, 2022, 1:02 PM

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Hi 👋 are you a developer building a Stripe integration or a customer trying to check out on a site that uses Stripe?

hazy solar Apr 8, 2022, 1:03 PM

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customer

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I tried to purchase on stripe payment website

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it said card has been declined

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my card is normal and I didnt do any fraud what should i do?

mystic granite Apr 8, 2022, 1:04 PM

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Gotcha, sorry, but this forum is intended for helping developers troubleshoot as they build Stripe integrations so we aren't going to be able to offer much help.

Declines typically come from the bank/issuer of your card, so contacting them to see why they declined that purchase would be a good start.

hazy solar Apr 8, 2022, 1:05 PM

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should I ask to https://support.stripe.com/contact ?

Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

mystic granite Apr 8, 2022, 1:07 PM

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You can try, I'm not sure how much insight they'll be able to provide but it will be more than I can.

#TSTS-card-decline