julien-refunds-balance | Stripe Developers | Page 1

dusk gate Apr 8, 2022, 11:49 AM

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Hey, can you share the failing request ID? req_xxx

unique verge Apr 8, 2022, 11:54 AM

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yes! req_suTfJ6J7d3IV6U

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sorry

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and the top up is tu_1KlsZ1IsiZS2oQBMwG5L7k3J

carmine copper Apr 8, 2022, 12:10 PM

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Hi! I'm taking over ynnoj.

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I had a quick look at the IDs you shared, and actually I'm not sure why the refund is not working.

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I would recommend to ask that type of questions directly to Stripe support here: https://support.stripe.com/?contact=true

unique verge Apr 8, 2022, 12:40 PM

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I did that multiple times and i am only being said the top up is not here but it is and it's been more 2+ days

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@carmine copper Any help would be GREATLY appreciated at this point.

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I just tried running our refund script and I am still getting errors: req_cPb8vLgy2WU8ET

unkempt wedge Apr 8, 2022, 1:23 PM

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Hi 👋 stepping in as my teammate needed to step away. From what I'm seeing your account balance is too low, which is why you're encoutnering that error on your refund request.

unique verge Apr 8, 2022, 1:25 PM

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ok but I have made a top up

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see

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tu_1KlsZ1IsiZS2oQBMwG5L7k3J

unkempt wedge Apr 8, 2022, 1:32 PM

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Gotcha, unfortunately this is getting out of the areas that we're familiar with and can provide assistance on in this forum. Our support team is going to be best group to speak to about this.

unique verge Apr 8, 2022, 1:33 PM

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ok, what can I do to get it resolved?

unkempt wedge Apr 8, 2022, 1:53 PM

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You'll want to speak with our support team. I tried looking but am not sure why this is happening (because fund flows are outside of our skillset here and is something our suppor team is more knowledgable about). You can try asking them if it has something to do with the currencies that are being used.

unique verge Apr 8, 2022, 2:20 PM

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Thank you

#julien-refunds-balance