Anazhir - emails | Stripe Developers | Page 1

restive storm Apr 7, 2022, 2:54 PM

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For the password reset emails, please reach out to our support https://support.stripe.com/?contact=true

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

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This server is more geared towards coding questions. Unfortunately I do not have much insight in to that

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For the payment links, are these invoices being set up the exact same way? Do you have the Id of two invoices that you saw different behavior from?

tawdry meteor Apr 7, 2022, 2:59 PM

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currently I only have the ID of 1 invoice. is this enough? I can contact the customer for a second example

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should i write you the invoice ID in private chat?

restive storm Apr 7, 2022, 3:01 PM

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Invoice IDs are safe to share publically

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Only you and certain Stripe employees can look further in to them

tawdry meteor Apr 7, 2022, 3:01 PM

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Okay

restive storm Apr 7, 2022, 3:03 PM

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Oh I meant the Stripe Invoice ID, it will look something like in_12345678

tawdry meteor Apr 7, 2022, 3:03 PM

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oh okay, ill have to look for this, one sec

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in_1Kkm31CCpnaSHayK0ngPutLU

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Do you need any further information?

restive storm Apr 7, 2022, 3:25 PM

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That is helpful for now. And that is an invoice that the email was not sent out for?

tawdry meteor Apr 7, 2022, 3:26 PM

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yes

restive storm Apr 7, 2022, 3:47 PM

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As far as I can see, it definitely should have sent an email. I am unsure how to check in to this further at the momet and am conslting my collagues on this

tawdry meteor Apr 7, 2022, 3:47 PM

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okay thank you

restive storm Apr 7, 2022, 3:58 PM

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I can see our attempts to send that email bouncing and am looking in to if we have more detail on why

tawdry meteor Apr 7, 2022, 3:58 PM

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okay thanks

restive storm Apr 7, 2022, 4:07 PM

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I am having trouble looking further looking in to this now and will need to escalate this to my colleagues. Can you write in to our support with that invoice ID and mention that you spoke to Pompey on Discord?

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Then DM me your email and I can grab the ticket and make sure it goes to the right place

tawdry meteor Apr 7, 2022, 4:08 PM

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I could do that but I have to do this tomorrow. Your Support mail is?

#Anazhir - emails