#bensmith1234-portal
tight terrace
First, inside the customer portal, I can change Billing Address. I am in France with a french browser, but the suggested country is United States, I would have expected France
Is there something I can do ?
(I add that the langage is detected because all the texts are in french)
scenic ember
onesec, let me take a quick look
hmmmm, it's detecting based on browser location as far as I can tell. For me it showing the country where i'm based in
tight terrace
That's what I would have expected, but multiple tests with other people show that it is always United States
scenic ember
would you happen to be testing on your company/corporate network?
tight terrace
We don't have a corporate network, juste basic personal internet networks
Maybe it is related to the fact that I use the API in test mode ?
scenic ember
i'm creating the portal session in test mode too though
can you share the portal session id? it'd look like bps_123
umm that doesn't look like a portal session id
it would look like bps_1KlpbpJQtHgRImA7lrxPBEL4
tight terrace
I am not sure where to find this id
scenic ember
how are you creating the customer portal session? you're using this API request : https://stripe.com/docs/api/customer_portal/sessions/create?
scenic ember
hmmmm, so i'm guessing you accessed the url for bps_1KlplcJEwC4lkCoftxj96wOz, and then clicked on Mettre à jour les informations?
tight terrace
yes
scenic ember
that's odd, it should show the current billing information for you to update
which is in France
tight terrace
I think I don't have filled billing informations yet, but indeed, it should have suggested France first
scenic ember
the customer for which you've created this session for definitely has billing information right now
unless you're actually accessing a different customer / portal session
tight terrace
actually, I don't remember if I had billing informations for this customer, but you may be right
Anyway, the country suggested is United States
scenic ember
ah okay, testing it on my own account i see what you mean now
yep, it's showing US for me too
scenic ember
i'm guessing it could have been overlooked, i'll pass on the feedback to the relevant team
tight terrace
ok thank you
I have a 2nd question : when adding a payment method, I can add CB or SEPA.
But when showing SEPA, I only have 1 field for address : here it is :
no zip or city
scenic ember
https://stripe.com/docs/payments/sepa-debit/accept-a-payment#web-submit-payment for SEPA, IBANs with certain country codes require the country and line1 properties of the billing_details.address property
that's why the payment element doesn't request for zip or city
tight terrace
ok I see
Finally, my last question :
Is it possible to remove "powered by Stripe" ?
scenic ember
nope, unfortunately not
tight terrace
ok, well thank you. In summary will you be able to get informations about the "country bug" ?
scenic ember
if you want, you can write in to support, and I'll be able to give you an update after talking to the relevant team
let me know once you've written in to Stripe Support so that I can hunt down the ticket
scenic ember
i got it!
tight terrace
ok great