waleedumer42-verification | Stripe Developers | Page 1

molten marten Apr 7, 2022, 6:36 AM

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hi there, can you share the connected account's id? I'll try taking a quick look

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it'd look like acct_123

radiant finch Apr 7, 2022, 6:37 AM

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Sure, here it is, acct_1Kk4ps2EdH8WivyR

molten marten Apr 7, 2022, 6:40 AM

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your platform has payouts disabled, which is why the connected account also has payouts disabled. If you contact Stripe Support : https://support.stripe.com/contact, they'll be able to help look into why and advise you on next steps!

radiant finch Apr 7, 2022, 6:43 AM

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You mean my Stripe account that I am using for development purpose is having payouts disabled?

molten marten Apr 7, 2022, 6:44 AM

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yep

radiant finch Apr 7, 2022, 6:45 AM

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Okay, one more question

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Is Payouts are available in Hong Kong ?

molten marten Apr 7, 2022, 6:45 AM

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yes payouts can be made to HK accounts

radiant finch Apr 7, 2022, 6:46 AM

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And what about from HK Account?

molten marten Apr 7, 2022, 6:48 AM

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sorry i'm a bit confused. Payouts mean a movement of funds from the Stripe balance to a bank account or debit card. If you have a HK Stripe account, you can payout to a HK bank account.

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does that help?

radiant finch Apr 7, 2022, 6:48 AM

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Yes, it does, thanks,

#waleedumer42-verification