emil - issuing error | Stripe Developers | Page 1

worn stag Apr 6, 2022, 7:16 PM

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hey there looking into this -- just a sec

willow cape Apr 6, 2022, 7:22 PM

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thank you 🙏

worn stag Apr 6, 2022, 7:31 PM

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Can you try this again and see if your having the same issue?

willow cape Apr 6, 2022, 7:35 PM

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just tried, same issue

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see another req_DUwJZ8SUHzEGEO

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this is happening for many card creations in our production service and dissabling clients from using seems to be same error

worn stag Apr 6, 2022, 7:35 PM

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OK thanks -- still looking

willow cape Apr 6, 2022, 7:36 PM

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thank you

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other example request: req_8J4dDrXrvdgj6C

worn stag Apr 6, 2022, 7:40 PM

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Yep, we're actively investigating and already fixing (i jumped the gun a bit asking you to re-test)

willow cape Apr 6, 2022, 7:42 PM

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ah thanks

willow cape Apr 6, 2022, 8:51 PM

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hi @worn stag was the team able to get this fixed?

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we still appear to be having the error

see here a recent example req_a7p2R3L91wYiQZ

worn stag Apr 6, 2022, 8:52 PM

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Still working on it 😅

willow cape Apr 6, 2022, 8:58 PM

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all good thank you for the update, just let me know

We're just trying to keep our customers updated as our platform is currently down for them to create new cards

worn stag Apr 6, 2022, 8:59 PM

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Yep understood, the tema is working on getting the fix out ASAP

random stratus Apr 6, 2022, 10:21 PM

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Hey there! Taking over for a quick moment to let you know that this issue should now be resolved. Downtime was from 17:25 to 21:44 UTC and you should be able to resubmit any failed card creation attempts that occurred during that period.

willow cape Apr 6, 2022, 10:22 PM

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thank you! testing now

#emil - issuing error