#sai_rez-SCA-modal-confirmCardSetup
torn hawk
I can't see myself, however a few customers have pointed it out as they can't proceed in our flow
Doesn't seem to be a problem for most but curious to get more information on it
pure aurora
Hmm let me think
Usually it is due to unstable connection or maybe something fishy with payment gateways (which isn't very often though)
It'd be helpful to know if there's a pattern to look deeper into this
torn hawk
We have 6 customers with very similar issues, one or two have gotten back to us to say they didn't see the modal appear hence why they are failing SCA
pure aurora
Do you have their PaymentIntent IDs? I can take a quick look
torn hawk
I have their setup intent IDs if that's okay?
pure aurora
Umm sure yeah
torn hawk
"seti_1KiKV3Lmu5QiBx4Bf1yE9dbr"
pure aurora
I'm not seeing anything out of the ordinary here so far
torn hawk
The setup intent fails authentication right?
pure aurora
yup
torn hawk
Can that happen if they do not see the modal appear?
pure aurora
It is possible. I'd recommend getting more details from them so that we can dig deeper.
torn hawk
To get the more informative response, do you have any suggestions as to questions I should ask?
winter anchor
Hey @torn hawk! @pure aurora had to step away so I'm stepping in here. Give me a moment to catch up...
So these 3DS issues can definitely be tricky. The best thing to do is to ask a customer to record a video where they have their developer console open to catch any errors, then go through the flow and record it and provide the associated video and SetupIntent or PaymentIntent to our Suppor team.