#beinggandhi-connect-disputes
desert ermine
hello, reading...
first off - what fund flow are you using? Destination Charges? or Direct?
to clarify - Express is designed primarily for use with Destination Charges
because of reasons like:
will the express connect account be able to reply to the dispute from the limited dashboard.
The Express Dashboard isn't a full fledged Dashboard so no it won't be able to do payment / dispute management, unlike a full real Stripe Dashboard
livid solar
I do login into express account. I do see a payments tab
queen kestrel
Hi @livid solar! Stepping in for @desert ermine as they needed to step away.
Express users can only view payments/payouts on their account and update their external account. They can't respond to disputes.
As noted above, this is one of the reasons we do not recommend using Direct Charges with Express.
You really should use Destination Charges with OBO instead.
livid solar
yes If are using Destination Charges with OBO, in that case will the disputes show in the dashboard
queen kestrel
Yes then the disputes will take place on your Platform and will be in your Platform Dashboard.
livid solar
Is there documentation on what are the capabilities on the express dashboard vs standard dashboard.
we want to understand the features we should be building in our dashboard so the standard account transition is easier.
Will express custom account be getting an email when dispute happens
queen kestrel
Are you currently using Destination Charges with Standard?
queen kestrel
Gotcha. No, your Express users will not get emails about disputes.
Since the disputes will occur on your Platform with Destination, you handle everything from your Platform and the Express user is not involved.
livid solar
Even if its OBO