devangbhuva97 - latency | Stripe Developers | Page 1

gaunt bear Apr 5, 2022, 6:39 AM

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hi there, is there a reason why you're looking for this?

scenic raven Apr 5, 2022, 6:45 AM

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Yes.. looks like request is taking too much time

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around 4-6 sec

gaunt bear Apr 5, 2022, 6:46 AM

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Can you share your account id ? You can find your account id by logging in to https://dashboard.stripe.com/settings/account. It'll be in the upper right hand corner and looks like acct_123 and the specific request that you feel is taking too much time?

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this isn't something which you would be able to check on your end, but I can help take a look to see if there's anything odd

scenic raven Apr 5, 2022, 6:53 AM

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Do you want to our stripe account id or customer stripe account id?

gaunt bear Apr 5, 2022, 6:53 AM

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stripe account id where the request is coming from

scenic raven Apr 5, 2022, 6:54 AM

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acct_19d70eAiXTXiSTir

gaunt bear Apr 5, 2022, 6:54 AM

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which API request is taking a while? do you have an example request id?

scenic raven Apr 5, 2022, 6:55 AM

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req_5Ew5EfQ853Xxmz

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req_Is9wIgTdwNOJwg

gaunt bear Apr 5, 2022, 6:56 AM

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gimme a while to take a look and I'll get back to you

scenic raven Apr 5, 2022, 6:57 AM

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sure

gaunt bear Apr 5, 2022, 7:20 AM

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since this is going to take a while to look into, are you alright with writing in to support https://support.stripe.com/contact/? I'll pick up your ticket and will reply once i'm done looking into this

scenic raven Apr 5, 2022, 7:37 AM

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@gaunt bear it's complusry to write in to support?

gaunt bear Apr 5, 2022, 7:37 AM

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i don't know how long it would take me and i don't really want you to wait around without a specific end time when you could be doing something else

scenic raven Apr 5, 2022, 7:38 AM

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It's fine for me - I can wait here

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When you will complete your investigation, put here

gaunt bear Apr 5, 2022, 7:39 AM

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alright, will reply to you here once i'm done!

scenic raven Apr 5, 2022, 7:39 AM

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Sure.. thanks @gaunt bear

gaunt bear Apr 5, 2022, 11:41 AM

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@scenic raven the latency for the subscription creation is still within the average range.

The reason why the PaymentIntent update is taking so long is because there're multiple integrations/applications attempting to access the customer involved in the Subscription, at the same time that your application attempting to update the related PaymentIntent description on this connected account (acct_19d70eAiXTXiSTir) - this causes a lock contention on the related objects which slows things down. There really isn't a great solution here because you can't control how/when the other integrations/applications access the related objects to that PaymentIntent.

#devangbhuva97 - latency