#Racheli365-wp-plugin
clear hull
It's hard for us to help diagnose issues with plugins since we have no control over how their implemented, but have you triple checked to confirm that your API keys are correct?
restive barn
Yes, and all other actions with stripe work 100% ok
the API is called and doesn't even get to the stripe side, it getts an error before.
is there any stripe account setting that can be causing this action to be forbiddon?
clear hull
I don't know of anything specific, but do you happen to have a request ID that I can take a closer look at?
restive barn
what do you mean - request ID?
this issue only happens with our stripe account, not with other accounts, 🤨
restive barn
Where do I find it?
clear hull
You should be able to find it in your dashboard https://dashboard.stripe.com/test/logs
restive barn
there is no action in the logs
in the network pannel in the console I see in response I get this error:
{
"error": {
"code": "account_invalid",
"doc_url": "https://stripe.com/docs/error-codes/account-invalid",
"message": "The provided key 'pk_live_5c******************AqNC' does not have access to account '' (or that account does not exist). Application access may have been revoked.",
"type": "invalid_request_error"
}
}
clear hull
Ah that's very helpful! So it seems like that plugin relies on Connect, and for some reason your account is no longer connected to the platform. I'd suggest going back to the plugin support with the specific detail that your accuont no longer seems to be connected, and they can give you more instructions from there
restive barn
is this related to my API keys?
clear hull
No, it's related to your accounts connection tow the plugin
restive barn
ok, thank you so much for your help!
clear hull
👍 happy to help!