goutham-india-international-payments | Stripe Developers | Page 1

stark smelt Apr 4, 2022, 1:34 PM

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Hi there 👋

It looks like your account may be missing some necessary information for international payments. This section of our docs talk about this a bit more, and the section immediately under the one I linked to talks about updating the information:
https://stripe.com/docs/india-accept-international-payments#onboarding

Accept International Payments from India

When buyers of your goods or services are located outside India

torpid sierra Apr 4, 2022, 1:37 PM

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So our company has SaaS product which doesn't sell physical goods. Would the IEC code still be required in that case?

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Also the customer seems to have done transaction using AMEX card

stark smelt Apr 4, 2022, 2:29 PM

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Sincere apologies for the delay. I'm not entirely sure, and I think our support team is going to be best suited to help address this.
https://support.stripe.com/?contact=true

Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

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