#jarek-account-support
open yew
velvet bladeBOT
:question: @real steeple Have a non-technical question, account issue, or need one-on-one support?
We wish we could help, but this community is focused on developers and technical discussions. Our support team will be able to assist you better than we can: https://support.stripe.com/contact
real steeple
we do $6.5 million a year through stripe
no warning?
what! stripe just shut down my account without any warning because they flagged us as selling CBD - and now, because they have shut us down, I can't talk to anyone
Thread
jarek-account-support
3 Messages ›
jarek
1m ago
my whole business is shut down
no warning, no body to talk to
absolutely insane
anyone here know who i can talk to to help get this resolved? this is facebook level bs
open yew
We have no access to your account here so we can't help directly. But if you DM me your email address I'll flag to someone on the support team
(don't share here, it's all public)
real steeple
just check it
i dont care
im losing money by the second
im beyond pissed
i can't believe how sloppily this has been handled...just cancelling my account
been a loyal customer for the past 5 years at least
and given STRIPE a lot of money
to treat my business the way stripe jsut did
im honestly talking to my lawyer right now
open yew
Okay I'm trying to help and here you do that
open yew
I am raising this to the support team now. Please talk to them directly as you now threatened legal actions and I can't speak to you anymore
open yew
But I'm still making sure some looks.
real steeple
my acccount used to be able to talk to support
now I dont have that option since they flagged me
thats why im here
open yew
Please contact support: https://support.stripe.com/contact/email which you've done multople times already. I raised this to our support team and they will follow up
real steeple
okay thank you - what other options do i have right now
because appareantley nooone is listening to me besiudes you
and im literally bleeding money right now
?
open yew
I've raised this to the support team. That's the best I can do right now and you need to wait for their response or contact them again via https://support.stripe.com/contact/email
real steeple
thank you, but how can I do it?
how do i harass them?
cause this is my business on the line
open yew
You don't, there's no reason to harass another human being and just saying that is not good
I understand you're frustrated, but I've raised this internally already and I've said it multiple times. Someone will look into it and follow up
real steeple
im losing 30k tonight
i understand that its not a big deal to you
but a lot of people are depending on this
sol im not trying to "harass", im tring to be heard.
and thats no my 30k, its my employees losing the money
open yew
I understand and I've escalated already. Then you talked about legal action and about harassment. Those are your words.
I have escalated, I haven't placated you or ignored you. I am an engineer, I focus on coding questions, I can't action any of this. So now, you have reached a human (me) and I am making sure someone will follow up as soon as they can.
real steeple
yea, i hear ya
im an engineer too and appreciet you
im just absolutely screwed right now and noone except you is willing to even talk to me
real steeple
nothing yet...
i know this is not your problem, and i apprecaite your helkp
but this is insane
imagine i shut you out of YOUR stripe account, and you werent allowed to talk to somebody
and just so we're clear, many people right now are not getting paid because of this, not just me
open yew
I've escalated internally a second time and some people are investigating
real steeple
thank you