mvanbaak-connected-acc-onboarding | Stripe Developers | Page 1

normal widget Apr 1, 2022, 11:30 AM

#

Hey! You'd ensure that you're fully onboarding and verifying accounts as per the requirements to prevent an interruption in service

spiral mason Apr 1, 2022, 11:33 AM

#

well, the account is fully onboarded. It's a standard account that the customer created. We did some traffic a while ago, but last weekend it did roughly 400k euro, with 315k euro now being on hold

#

It's very frustrating, and we would like to prevent this in the future with new customers of our platform

normal widget Apr 1, 2022, 11:34 AM

#

Yeah, sure. Additional requirements can be required when certain volume levels are reached. So you need to handle those accordingly

spiral mason Apr 1, 2022, 11:35 AM

#

customer sent reply to your questions on monday, still no feedback from stripe. That's why I wanted to know if we can do anything in the future to pre-handle this

#

a customer waiting this long for 300k+ euro is not a situation that's nice or comfi for us

normal widget Apr 1, 2022, 11:37 AM

#

There's not no, other than handling verification requirements as and when they change: https://stripe.com/docs/connect/identity-verification-api#verification-process

Handling verification with the API

Learn how Connect platforms can use webhooks and the API to handle identity and business verification.

spiral mason Apr 1, 2022, 11:41 AM

#

Yeah ok. That is unfortunate. Information was sent to stripe the moment it was asked, and it looks like the verification process at stripe will take more then a week 😦

normal widget Apr 1, 2022, 11:42 AM

#

Yep, unfortunately it is an asynchronous process. But I can't help with specifics of the account verification process so if you have Qs about that you should speak to support: https://support.stripe.com/contact

Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

spiral mason Apr 1, 2022, 11:43 AM

#

ok. Thanks. Have a nice day

#mvanbaak-connected-acc-onboarding