#Village-BalanceTransactions
still creek
viral wasp
I haven't be able to generate a dispute with multiple lines.
If there were more than one, if there was also a .balance_transactions.1., then would it also have a fee => 15 and i would be charged $30 total in fees for the dispute? Or would each line say $15 and just a one time $15 fee is debited?
still creek
Hi there, are you trying to the amount of the dispute?
viral wasp
And if there were two lines 0 and 1, and they both had a $15 fee so $30 is being deducted in fees, then what would the net say? Would the net for each line be -7998 or -9498?
End goal, just want to compute the total "cost" for all disputed amounts and fees when there are multi lines.
still creek
do you mean the sum of the fee from the balance_transactions array?
viral wasp
To which part of the questions are you asking that?
still creek
The total cost -> just want to understand this part.
viral wasp
How much physical money at the end of the day as a result of this one dispute is being debited from my stripe account. The amount being disputed + charge back fees + stripe processing fees.
I also notice in the webhook it shows the fee as 1500 but its really $17.18 in the dashboard because of the stripe fees. But im not seeing anyway to know that in the webhook. Am i just missing it?
still creek
I'm not an accountant but the net seems like the total cost that you are looking for.
Can you copy and paste the dispute ID here?
viral wasp
is it the pi_#?
still creek
dp_
viral wasp
dp_1KjXopCPZjnvMsbu7V7fg99Y
And yes, the .net => is the combined dispute amount + fee. My question is what is the behavior of that when there are multiple lines?
Since it is part of the lines, and its claiming to be net, it is confusing to me what happens when there are more than one line. Do you add the lines nets together? or is the net on each line still the total net for all lines?
I dont know how to make it generate multiple lines in test mode to figure it out.
still creek
yes it's possible to have multiple balance tranactions for one dispute, and you can sum the net of all tranactions in the array.
viral wasp
But what would the 2nd line look like? Would it have another fee => 1500? For a total of $30 in fees for the entire dispute?
And if the 2nd line did have another fee => 1500 then what would the net for that same line be? Would the net be only the -1500 or would it still show -7998 for the amount + fee like on the first line?
And if it does show -7998 on the net for both lines then adding them would give an inflated total debit for the dispute.
still creek
Sorry I can't find an example of a dispute object containing multiple balance_transactions. Let me ask around.
still creek
Hi there, thank for the waiting. I just managed to get the answers.
You will have two balance transactions if you have won the dispute. So here's an exmaple
- $100 Charge => $3.2 fee, net $96.8
- Dispute, first BT for -$115 ($100 and $15 fee) => you are now at -$118.2 since we don't return our original fee either)
- Dispute won second BT for +$115 ($100 back and our $15 fee back) => You are back at $96.8
viral wasp
So for a charge.dispute.closed event where status is lost there will always only be 1 line for balance transactions, and the net on that line is grand total money debited because of the dispute.
There would only be multiple lines if status is won
or warning_something
still creek
Yes, the dispute fee is $15, and the merchant needs to pay it if they lose the dispute
viral wasp
And stripe is aware of the lack of stripe fee being listed in the webhook?
Where it says 1500 when its really $17.xx
still creek
And about the $17.18 that you saw in dashboard, it includes the stripe fee 2.18 + 15 dispute fee. however the balance_transactions in the dispute object doesn't include the stripe fee.