Village_Admin-test-dispute | Stripe Developers | Page 1

minor blade Mar 31, 2022, 8:48 PM

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👋 once you locate the first payment you can follow the steps outlined here to trigger a dispute. It has instructions for both Dashboard and API approaches:
https://stripe.com/docs/issuing/purchases/disputes

fluid token Mar 31, 2022, 8:53 PM

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Im not finding it. Where should i be looking?

long ice Mar 31, 2022, 8:56 PM

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try one of the cards here (in Checkout) to simulate a dispute happening on a successful charge: https://stripe.com/docs/testing#disputes

fluid token Mar 31, 2022, 9:06 PM

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No way to not have it disputed as soon as the transaction is approved?

long ice Mar 31, 2022, 9:06 PM

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ah you want to add a delay b/w Charge creation and Dispute creatin?

fluid token Mar 31, 2022, 9:08 PM

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Not super important, i just wanted to watch what happens over webhooks when it happens.

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Is it just the two events charge.dispute.created and charge.dispute.funds_withdrawn ?

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And was funds withdrawn because im in test mode, or does stripe always withdraw funds as soon as a dispute is opened before the outcome?

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I also see, even a dispute happened, and i closed the accepted closed the dispute, the subscription that transaction paid for is still active and showing to be rebilled in 30 days. Stripe really going to try to charge the same card that was disputed again?

long ice Mar 31, 2022, 9:15 PM

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Stripe really going to try to charge the same card that was disputed again?
yes, nothing changes on that end afaik, your integration controls what you do to future payments on disputed payments.

fluid token Mar 31, 2022, 9:15 PM

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There is a $15 fee for someone starting a chargeback?

long ice Mar 31, 2022, 9:16 PM

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I think so? but I don't know about the fee parts on Disputes, sorry. The Support team knows more about that

fluid token Mar 31, 2022, 9:16 PM

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Sure.

long ice Mar 31, 2022, 9:17 PM

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Is it just the two events charge.dispute.created and charge.dispute.funds_withdrawn ?
yes those two, there might be a few more documneted here: https://stripe.com/docs/disputes/responding

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or does stripe always withdraw funds as soon as a dispute is opened before the outcome?
yes

fluid token Mar 31, 2022, 9:22 PM

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Is there a way to flag a disputed payment method so it isn't used again? To prevent someone from using that same credit card to signup again?

long ice Mar 31, 2022, 9:27 PM

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I don't know off hand. Maybe Radar offers something here, not sure. Aside from that, there are other good things mentioned here that you could leverage to reduce the instance of chargebacks: https://stripe.com/docs/disputes/prevention/best-practices

fluid token Mar 31, 2022, 9:29 PM

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Yes, but since i am not involved in the process of collecting the payment info, i have no way to filter out bad actors. A fraudster/troll can use a stolen card, it can get disputed, i can ban their account. But nothing stops them from signing up 10 more accounts with that same stolen card number which was previously disputed.

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This is the situation im trying to avoid. If there is a way to prevent previously disputed cards from ever being used again.

long ice Mar 31, 2022, 9:31 PM

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But nothing stops them from signing up 10 more accounts with that same stolen card number which was previously disputed.
Radar is what helps here really

ah you could use "lists" in Radar Rules to make a blocklist for e.g. https://stripe.com/docs/radar/lists#default-lists

fluid token Mar 31, 2022, 9:37 PM

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This is a paid service? To have a ban list of cards? No other available options?

long ice Mar 31, 2022, 9:44 PM

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I think it is part of Radar for Fraud Teams which (last I remember) was a paid thing. Support (https://support.stripe.com/contact) can double check me on that

fluid token Mar 31, 2022, 9:49 PM

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In the dispute object, the status can have...

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charge_refunded? You can issue a refund to a disputed transaction?

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And out of those statuses, which are possible outcomes in the charge.dispute.closed event?

long ice Mar 31, 2022, 9:58 PM

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After you submit a response, the status of the dispute changes to under_review. If you win the dispute, this changes to won. If the card issuer upholds the cardholder’s dispute, the status changes to lost. After a dispute closes, we send you an email with information about the outcome and a charge.dispute.closed webhook event.
This is from the https://stripe.com/docs/disputes/responding, pls do refer to those as they help answer plenty of your questions

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this answers your other question:
https://stripe.com/docs/disputes/how-disputes-work#inquiries-and-retrievals

fluid token Mar 31, 2022, 10:02 PM

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I have read those pages. My questions are from a programing logic perspective. Im asking which status under what conditions can happen in a charge.dispute.closed so i ensure to trap all possible outcomes.

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I did not see anything talking about that on those links you provided. Is there another page with that info?

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I even read https://stripe.com/docs/api/disputes/object

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But I dont see where it speak to process or what happens at what stage such as charge.dispute.closed

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I also don't see in the webhook the customer_id to be able to match the transaction to a customer. Is there a way for the webhook to come expanded with the customer_id?

long ice Mar 31, 2022, 10:11 PM

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did the above part help, to clarify

After you submit a response, the status of the dispute changes to under_review. If you win the dispute, this changes to won. If the card issuer upholds the cardholder’s dispute, the status changes to lost. After a dispute closes, we send you an email with information about the outcome and a charge.dispute.closed webhook event.
i.e. regardless of outcome, you get the charge.dispute.closed event once the Dispute is closed.

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I also don't see in the webhook the customer_id to be able to match the transaction to a customer. Is there a way for the webhook to come expanded with the customer_id?
you get back a Dispute object on that webhook event. You have to fetch the charge via an API request, and pass expand: ['customer'] on it to fetch the entire Customer as well.

fluid token Mar 31, 2022, 10:18 PM

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i.e. regardless of outcome, you get the charge.dispute.closed event once the Dispute is closed.
Sorry i can't convey my question correctly. Yes i know once the dispute is closed the charge.dispute.closed event fires. What im trying to ask is what are all of the possible outcomes for the status for just the closed event? While most of them are self explanatory, im curious about the charged_refunded status. How does that happen? Why does it happen? So i know how to code my end, am i banning that customer? Do i need to blacklist the card used?

primal iron Mar 31, 2022, 10:32 PM

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Hello! Taking over and catching up...

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A charge.dispute.closed event can have the statuses documented on that event in the API reference: https://stripe.com/docs/api/events/types#event_types-charge.dispute.closed

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So charge_refunded isn't a status that will show up in that event.

fluid token Mar 31, 2022, 10:37 PM

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Okay, i see that, thank you.

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Is a warning_closed only for a retrieval? Also for a charge back? Is money returned to my account in that status? Is it mechanically the same as a won status?

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And along that lines, since a retrieval request is still a dispute are funds withdrawn for those same as a chargeback?

primal iron Mar 31, 2022, 10:46 PM

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Honestly, I don't know. The mechanics of the dispute process are better questions for Stripe support (we're focused on developer/code/API questions here): https://support.stripe.com/contact

fluid token Mar 31, 2022, 10:46 PM

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Sure, just need to understand how/why it works to be able to code for it.

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Thanks for helping out, this is enough to keep me busy, you can close this thread.

#Village_Admin-test-dispute