#Jr. Marc - Card not supported
plain pawn
Are you able to share the request id with me so I can further look? Here is to find it: https://support.stripe.com/questions/finding-the-id-for-an-api-request
strong gust
Sure: pm_1KjApVLgOn1PnH8Hm8rvp0f4
plain pawn
Thank you for sharing this. BR consumers cannot buy a product in Brazilian territory/from a Brazilian merchant in USD. Looking at that payment method id, this looks to be the case. If you have further questions please reach out to Support here: https://support.stripe.com/contact/email.
strong gust
Right. Thank you. Any solution to Brazilian buy in USD? Or If I change the currency to BRL, then, american and europeuns can pay with your credit cards?
junior swan
HI 👋 we're still looking into this specifically but you can find a lot more general info about using Stripe in Brazil here:
https://support.stripe.com/questions/brazil-faq
Question, what type of card were you using?
strong gust
HI 👋 we're still looking into this specifically but you can find a lot more ge...
International credit cards for Brazilians (visa and mastercard)
The problem is that (really) my company is in Brazil, but my website is international, so my system's default currency is in dollars (because it doesn't accept currency changes).
So, people from the world can buy in dollars normally. But Brazilians are not able to make the purchase with a credit card (in dollars).
I'm at this impasse: I can't change the currency to BRL only for Brazilians and Brazilians can't pay in dollars to a company from Brazil.
According to the php system developer, the payment gateway should do the conversion normally, as the my php system is not capable of converting with a real and updated exchange rate.
junior swan
At this point your best bet is to follow the advice of my esteemed colleague @plain pawn and write in to support. We can only help with technical questions and this is much more to do with regulations.
strong gust
Ok, no problem. Thank you so much!