#Ninjesus-sepa-customerportal
grand yew
Hi, what is your question?
@tame notch let's use this thread to discuss
I encounter a problem, I manage standard connected accounts with stripe connect, the connected account have both Cards and Sepa_debit payment methods enabled, but when I send their customers in the customer portal page, they can only add a Card payment methods and cannot add a SEPA debit one. the connected account have a portal configuration with features.payment_method_update.enabled=true and the privacy_policy_url & terms_of_service_url are set too
The customer portal should support SEPA, as mentioned here: https://stripe.com/docs/billing/subscriptions/integrating-customer-portal?platform=billing#supported-payment-methods
Could you share a portal ID that has this issue?
tame notch
yes
bpc_1KgvrKPiPEoGsbqwle6kEN6d
thats a portal config id
the account id is : acct_1KgqcYPiPEoGsbqw
grand yew
Thanks! Give me a few minutes to look into this.
trail trout
Hmm yes it does appear that sepa is active for that account
tame notch
I have the same problem with all my connected accounts
all have the sepa activated, and for each one, the sepa is not proposed in the customer portal
how much for this bug bounty ? :p
trail trout
DO you happen to have a screenshot of the UI the customer sees for this?
tame notch
here is an example of the same situation, customer portal > add payment method
while I can see a SEPA payment method that was setup using the api and stripe elements
trail trout
So the issue is that you expect to have a SEPA option when you click the "Add a payment method" button?
tame notch
Yes exactly
tame notch
it would make sense also to be able to specify which payment method we want to allow in the customer portal configuration.
grave plank
Hello 👋
We're still looking into it. Thank you for your patience.
grave plank
@tame notch do you have an example customer ID we can take a look at?
tame notch
cus_LP9shWJ5Js6d87
from account acct_1KgqcYPiPEoGsbqw
grave plank
Thanks 🙂
tame notch
also cus_JJQvNQiOPdNOvF from account acct_1IgnNdDRROWQ8vEH
bitter berry
give me a bit, catching up here
bitter berry
@tame notch does the Standard Connect acct (on which you create the Customer Portal) does that have SEPA enabled as a PaymentMethod in its Dashboard settings? That needs to happen for SEPA to show up on Customer Portal
Ninjesus-sepa-customerportal
dusky hedge
@tame notch I have unarchived this thread
tame notch
👍
so to answer last question : yes SEPA is enabled
and it is also linked in account capabilities for account acct_1KgqcYPiPEoGsbqw given in example
also in account acct_1IgnNdDRROWQ8vEH
sepa_debit works well when using API + elements
but it doesn't show up in customer portal
and it is the same problem for all connected accounts
more accurately : sepa_debit is not proposed to customer, when they want to add payment method in customer portal *
we expect it to show up because it is enabled and also it says it is supported here : https://stripe.com/docs/billing/subscriptions/integrating-customer-portal?platform=billing#supported-payment-methods
dusky hedge
Thanks, I'm looking into this
Okay so SEPA DD support only recently launched on the Customer Portal and the use of automatic_payment_methods is not supported presently.
tame notch
ok, do you have insight about a release date for sepa support in customer portal add payment method form ?