bdanforth-subscription | Stripe Developers | Page 1

merry loom Mar 31, 2022, 11:45 AM

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Hi! I'm not sure. Could you share a customer ID where the currency changed?

signal notch Mar 31, 2022, 11:46 AM

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https://dashboard.stripe.com/customers/cus_LPbafdXie30rxU

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We have a cache that updates on webhook events (fetching the latest object directly from Stripe), and right now I see that while the customer in Stripe has a currency of "usd", our cache is still null presumably from originally creating the customer when we did not yet have payment info.

merry loom Mar 31, 2022, 11:56 AM

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So in this case the currency was changed when you created the subscription. 2022-03-29 21:14:47 UTC

signal notch Mar 31, 2022, 11:58 AM

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Thank you; so Stripe updates the customer.currency automatically when a subscription is created if the currency is not yet set?

merry loom Mar 31, 2022, 11:59 AM

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Yes, it looks like so.

signal notch Mar 31, 2022, 12:01 PM

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Should I expect a webhook event for that change to the customer? I don't see a customer.updated event for that change.

merry loom Mar 31, 2022, 12:05 PM

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So I just made a test, and when creating a new subscription, I do get a customer.updated event that shows that the currency was updated.

signal notch Mar 31, 2022, 12:06 PM

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But do you see one for this customer's event history? I don't.

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(Particularly for the first subscription created)

merry loom Mar 31, 2022, 12:26 PM

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Hum... still looking but for now I can't find it either.

signal notch Mar 31, 2022, 12:27 PM

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At least I know it's not just me. 🙂

merry loom Mar 31, 2022, 12:40 PM

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Yes sorry that's odd. I'm not sure why.

signal notch Mar 31, 2022, 12:43 PM

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Okay; I guess I will need to implement a workaround in these cases for now (as it seems to happen 100% of the time for these customers).

Do you plan to file a bug for this? If so is there some way I can track when it is resolved, so I can remove my workaround potentially?

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Also I'm curious: how did you know that the customer currency was updated when the subscription was created for the Stripe customer I linked?

merry loom Mar 31, 2022, 12:46 PM

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Do you plan to file a bug for this?
Yes we will investigate this on our end. Do you have other customer IDs where this happened?
If so is there some way I can track when it is resolved, so I can remove my workaround potentially?
Unfortunately no.
Also I'm curious: how did you know that the customer currency was updated when the subscription was created for the Stripe customer I linked?
We have internal tools that list all updated to an object, and I could see an update on the customer.currency when the subscription was created

signal notch Mar 31, 2022, 12:47 PM

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I have one other customer for sure that has the same issue right off hand: https://dashboard.stripe.com/customers/cus_LOQOIONbjetoc1

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Last question before I leave you alone 🙂 given the customer.currency is updated when the subscription is created, would you recommend the best workaround would be to update our customer cache on the customer.subscription.created webhook?

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(by fetching the latest customer object directly from Stripe)

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I know customers are single currency, and we don't capture payment until after the subscription is created, so I am concerened that we make their currency incompatible with their out of band payment method currency.

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Well I guess that'd be a problem either way since it's set by Stripe in the first place already.

merry loom Mar 31, 2022, 12:59 PM

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to update our customer cache on the customer.subscription.created webhook?
Yes, that sounds reasonable to me, since is what should be happening.

signal notch Mar 31, 2022, 12:59 PM

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Okay thank you very much for your help today.

#bdanforth-subscription