bassil-error | Stripe Developers | Page 1

toxic fox Mar 31, 2022, 10:15 AM

#

hi! Id' suggest adding logging to your site to check what the actual value of client_secret you're passing to the function is.

autumn zinc Mar 31, 2022, 10:17 AM

#

Hmm.

#

i will add console.log to the client.js to see the value being passed as you mentioned

#

The full error is

#

9(index):1 Uncaught IntegrationError: Missing value for stripe.confirmCardPayment intent secret: value should be a client_secret string.
at V ((index):1:10210)
at J ((index):1:10280)
at u ((index):1:34894)
at (index):1:234074
at (index):1:59140
at e.<anonymous> ((index):1:267285)
at e.confirmCardPayment ((index):1:15314)
at payWithCard (client.js?version=15:75:10)
at HTMLFormElement.<anonymous> (client.js?version=15:60:21)

#

Oh Maybe it was the value amount

#

I had it at 1 AED for testing, maybe min is 2 aed thus throwing this error

toxic fox Mar 31, 2022, 10:27 AM

#

the minimum is 2 yes https://stripe.com/docs/currencies#minimum-and-maximum-charge-amounts

#

maybe your backend doesn't handle the error correctly (the Stripe API will fail if you try to create a PaymentIntent like that)

autumn zinc Mar 31, 2022, 10:28 AM

#

I had some customer that tried to make a purchase online, payment shows as Incomplete but i can clearly tell she paid with card

#

Ah weird i will look into that

#

can i provide payment intent ID to check why her payment didnt go through, it didnt even say failed or anything

#

Just says incomplete.. how can it be incomplete if her card data is attached to the payment intent

#

pi_3KjK6WBStawTvwlL0EYt33rE

#

Also she tried again:
pi_3KjKSpBStawTvwlL0ZPxMsl7

#

She got redirected afterwards to my page that checks to see if payment went through as a double check to the webhook but it kept loading and she was struck, obvsiouly because system couldnt detect a payment.

My question is how come I see her card details and the payment is "incomplete"

toxic fox Mar 31, 2022, 10:33 AM

#

it's because you updated the PaymentIntent after calling confirmCardPayment as far as I can tell.

autumn zinc Mar 31, 2022, 10:34 AM

#

so her money did not in fact go through?

toxic fox Mar 31, 2022, 10:34 AM

#

you shouldn't update it once the customer has started the payment process, since it cancels the ongoing attempt.

here the customer started at this request (it's confirmCardPayment : https://dashboard.stripe.com/logs/req_ttuWDAwKmkFHkx
and at the same moment, you updated to add some metadata : https://dashboard.stripe.com/logs/req_rqaJhYY3oblLko

I'm not sure that's the issue but it could be

toxic fox Mar 31, 2022, 10:34 AM

#

autumn zinc so her money did not in fact go through?

no charge was processed that I see

#

anyway this is not the right place

#

talk to https://support.stripe.com/?contact=true instead

autumn zinc Mar 31, 2022, 10:34 AM

#

Im just trying to figure out why my code did this

#

Yes she wasn't charged, hmm, yes I update my payment intent with meta data with customer info and order details.

#

And then it reupdates as they click pay now button with their email and such. Previously didnt have issues with this. hmm.

toxic fox Mar 31, 2022, 10:37 AM

#

for now I would try to avoid doing that, updating the PaymentIntent can reset the payment state which I think is what happened here

autumn zinc Mar 31, 2022, 10:37 AM

#

Hmm interesting, so what do you suggest doing to attach customer information to the payment intent?

#

because I don't actually create the order until it is a confirmed payment through the webhook.

#

So thus rely on meta data to collect order info to make the order locally on my site database

toxic fox Mar 31, 2022, 10:49 AM

#

you can use metadata but just don't update it at the same moment as calling confirmCardPayment

#

do it before and wait for that API call to finish, and then you can call confirmCardPayment on the frontend

autumn zinc Mar 31, 2022, 10:50 AM

#

I like that idea very much. Simple and doesn't require major reengineering

#

Thank you. I did have another question, though this issue has happened many times and its driving me insane.

#

Whenever someone uses a coupon code, they are still being charged the full amount. But in my code I have it update the payment intent reflecting the code, on my local server works fine

#

In production, the code entered isn't updating the payment intent, can I provide you with an example payment intent of a recent customer to see what happened?

#

Just to better understand where in my code I need to fix

#

pm_1KjIzpBStawTvwlLy16yq2cr

#

It appears no meta data was created for this order. Which is very weird.

toxic fox Mar 31, 2022, 10:53 AM

#

I have to run but my colleague will take over

autumn zinc Mar 31, 2022, 10:53 AM

#

Ok thank you karl !

lilac verge Mar 31, 2022, 12:27 PM

#

Hi! Sorry for the delay. Do you still need help with your question?

autumn zinc Mar 31, 2022, 12:27 PM

#

Yes please 🙂

#

No worries

lilac verge Mar 31, 2022, 12:32 PM

#

So you just shared a payment method that was created from a PaymentIntent (pi_3KjIuUBStawTvwlL0cfFvxyp). Everything seems to have worked properly, so can you clarify what is the issue here?

#

Where you expecting to se metadata? If so, where?

autumn zinc Mar 31, 2022, 1:54 PM

#

Erm so for pm_1KjIzpBStawTvwlLy16yq2cr there is no meta data

#

I had to recreate the order manually on my site, when this payment intent hit my webhook there was no meta data and also on the stripe dashboard this PI doesn't have emta data either

#

PM sorry

urban gull Mar 31, 2022, 2:10 PM

#

Hello 👋
Stepping in for soma here
while I catch up could you give me a quick summary of what you need help with? 🙂

autumn zinc Mar 31, 2022, 2:12 PM

#

Yes absolutely, so essentially I had a customer who made an order on my site pm_1KjIzpBStawTvwlLy16yq2cr

Issue is there was no meta data that was attached to the payment intent. We require metadata such as customer info, order number, product id, etc, so that when stripe hits our webhook it creates the order in our database

#

Sometimes this happens where a payment intent has no meta data and its annoying because I don't know why and customer freaks out on us and i have to create it manually

urban gull Mar 31, 2022, 2:15 PM

#

Ah okay
So the Payment Intent that created this Payment Method didn't have the metadata in the original request

https://dashboard.stripe.com/logs/req_ijojCDoS0yYkbn

autumn zinc Mar 31, 2022, 2:16 PM

#

That is so weird...

#

Hmm.

#

It should have updated as soon as they clicked the pay stripe button

#

Maybe as previously mentioned, it might have called the paycard method before updating possibly

#

Does your system show any attempt to update the payment intent but a failure occured?

urban gull Mar 31, 2022, 2:23 PM

#

As in on the dashboard? You should be able to see failed requests in the logs

autumn zinc Mar 31, 2022, 2:27 PM

#

Very strange no sign of an update

#

means something happened in the front-end that made it fail to update the PI with metadata.

#

What i don't know lol. I might have to reengineer my stripe integration with better practices

#

We've processed over 300k AED approximately, this doesn't happen often but sometimes it does.

urban gull Mar 31, 2022, 2:31 PM

#

Ah I see. Good luck 🙂 I hope you find the bug soon

autumn zinc Mar 31, 2022, 2:31 PM

#

Thank you.

#

Hi @urban gull

#

I noticed in my local debugger I get the following message when attempting to update payment intent before i pay

#

Request req_CtxhUEpOZB8keJ: This PaymentIntent's amount could not be updated because it has a status of requires_capture. You may only update the amount of a PaymentIntent with one of the following statuses: requires_payment_method,
requires_confirmation, requires_action.

#

What happened here is when a discount code is used, I attempt to update the payment intent with the new total

#

I am using the capture later model

#

When this occurs the meta data isnt being added to the order

urban gull Mar 31, 2022, 2:49 PM

#

Gotcha. so once you've authorized the intent, you can't update it with a new amount. You can capture it with less amount than the one that you've authorized.

autumn zinc Mar 31, 2022, 2:49 PM

#

Hmm but at this point i didnt click the pay now button or enter any card details

#

It just created the payment intent on the load of the page, and when you hit the apply code it attempts to update the payment intent

#

Reason I think this is the culprit because if no code is used no issues, only when code is used

urban gull Mar 31, 2022, 2:52 PM

#

You can just render the amount client-side before the pay now is clicked. And attempt to capture when the button is clicked.

autumn zinc Mar 31, 2022, 2:53 PM

#

I am confused, so we are currently using manual capture so that after the order we only capture when the product is shipped.

#

But we require a payment intent to be initially created so they see the stripe code at the bottom, its a 1 page checkout

#

Lets say your shopping on my site, you click add to cart, itll auto take you tot he checkout and create a payment intent for $500 for example.

Now customer wants to use a code for $100 off. When they click apply code, it should update the initial payment intent with the new amount, which is what is causing the error here because apparently you cannot update total amount for a manual capture object?

urban gull Mar 31, 2022, 2:58 PM

#

So when you set capture_method to manual, you're basically placing a hold on customers payment method.

That's the maximum amount that you can charge correct? but if you try and update the authorization now, that wouldn't work because you already have one hold on the payment method.

autumn zinc Mar 31, 2022, 3:05 PM

#

I see but I mean this is all before customer even clicked the pay now button before they entered card details apologies for the confusion

#

Can I maybe send a screenshot of our checkout to explain our flow?

urban gull Mar 31, 2022, 3:05 PM

#

Sure

autumn zinc Mar 31, 2022, 3:06 PM

#

#

Customer clicks buy now on a tyre and they reach this checkout, and on load the payment intent is created. They enter their details such as name, email, number, and if they have a discount code they will enter the code and click apply. When they click apply, it should update the payment intent so when they enter card details below it doesn't charge the original amount, but rather charge the updated amount

#

If I enter the code manually click apply it updates, but I had a code in my site where if they prompted to enter their email they get a code auto applied via session cookie, and so when they reach checkout it will auto enter the code via jquery and click the apply button via jquery, maybe what is happening is it is clicking the pay button via code by accident and then trying to update?

#

Strange.

#

That message only shows up when code is entered automatically by the front-end via jquery

urban gull Mar 31, 2022, 3:16 PM

#

You've created this checkout page correct?

autumn zinc Mar 31, 2022, 3:16 PM

#

Yes I am a programmer this is a completely custom website built in Django

urban gull Mar 31, 2022, 3:17 PM

#

Awesome! it looks great btw. what happens when you click on pay now?

#

you capture the funds correct?

autumn zinc Mar 31, 2022, 3:21 PM

#

    {% if request.session.promo == '5%OFF' %}
                
                $('#id_code').val('ZEROVAT');
                $('#id_code_btn').trigger('click');
                $('html, body').animate({scrollTop: $('.checkout').offset().top + 100}, 'slow');
            {% endif %}

#

I think I found the issue

#

I think this code was running and updating payment intent before the original payment intent finished initializing

#

When I added a delay of 5 seconds via Jquery I can see the payment intent being updated to correct amount as such:

#

     {% if request.session.promo == '5%OFF' %}
                setTimeout(
                  function()
                  {
                $('#id_code').val('ZEROVAT');
                $('#id_code_btn').trigger('click');
                $('html, body').animate({scrollTop: $('.checkout').offset().top + 100}, 'slow');
            }, 5000);

            {% endif %}

urban gull Mar 31, 2022, 3:22 PM

#

Ah cool! That's awesome. I'm glad you're unblocked.

autumn zinc Mar 31, 2022, 3:23 PM

#

Haha finally thank u Hanzo will play around with this new fix. Curious to know, is there a way to check if the payment intent was successfully created before I run this code?

#

Instead of setting a static 5 seconds to run the code.

urban gull Mar 31, 2022, 3:26 PM

#

Umm you can try to retrieve it

autumn zinc Mar 31, 2022, 3:27 PM

#

Ah smart, ajax call to my backend to keep retrieving parodically until its created

#

once detected, return true, execute code and exit loop

#

ty 🙂

urban gull Mar 31, 2022, 3:32 PM

#

NP! 🙂 Good luck

#bassil-error