sai_rez-3ds | Stripe Developers | Page 1

eternal igloo Mar 30, 2022, 3:59 PM

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Do you have a specific Payment Intent I can take a look at that isn't working?

void island Mar 30, 2022, 4:01 PM

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We're using setup intent
seti_1KgUJ3Lmu5QiBx4BilXP04ZK

Customer ID in case
cus_LMPYGbo0STROQa

eternal igloo Mar 30, 2022, 4:05 PM

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👍 Let me take a look!

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Looking at that particular setup intent all I'm seeing is that authentication failed - did your customer give you more details on what they see as they go through the 3DS flow?

void island Mar 30, 2022, 4:20 PM

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Not yet I am waiting for more information from the customers

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Could you think of any reason why it would be failing constantly?

eternal igloo Mar 30, 2022, 4:23 PM

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It could be an issuer with their specific bank/card issuer, but it's hard to know without more details from them (especially details on whether they see anything not working while going through the verification UI). As a first step, I'd have your customer contact their bank to see if it's possible the issue may be on their end

void island Mar 30, 2022, 4:25 PM

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Could there be anything blocking the modal from appearing? Have you come across something like that before

eternal igloo Mar 30, 2022, 4:27 PM

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There's a number of different things that could happen, but really it's best to start with a detailed description of what the customer is seeing - sometimes banks/issuers have incorrectly implemented 3DS causing issues with the modal, but without a lot more detail it's hard to know

void island Mar 30, 2022, 4:29 PM

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Ok thanks for the advice, I will investigate further once I have more information

#sai_rez-3ds