bruno-subscription | Stripe Developers | Page 1

oblique ravine Mar 29, 2022, 9:29 AM

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Hi! That's something that you'll have to manage on your own:

Keep track of how long the subscription was in past_due
When it's more than 2 weeks, downgrade the subscription
Also make sure your dashboard settings are not automatically cancelling the subscription that are not paid https://dashboard.stripe.com/settings/billing/automatic

hot rover Mar 29, 2022, 9:35 AM

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Hm, I see

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So, there's not way to trigger my own behavior based on a webhook?

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Like, is there a webhook for "all invoice retries expired"?

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I have a proof of concept that works when the invoice is marked "uncollectible"

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I set the dashboard setting to automatically change the "all retries expired" invoice to "uncollectible" then work with that... but it's not ideal.

oblique ravine Mar 29, 2022, 9:41 AM

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Like, is there a webhook for "all invoice retries expired"?
No there isn't.
I have a proof of concept that works when the invoice is marked "uncollectible"
Yes that should work, and then listen to the invoice.marked_uncollectible to trigger the downgrade. Unfortunately I don't have a better solution to offer.

hot rover Mar 29, 2022, 9:41 AM

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I see. Yes, I'm using that event in the 'proof of concept'.

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One thing in that scenario that I don't know how to handle is:

invoice is 'uncollectible' this is good
I update all subscription items to a $0 price, this is ok
But the subscription status stays past_due. Any idea how to get the subscription to active status after all items are set to $0 price?

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When I'm updating the subscription to $0 price, I'm using these Subscription update options: payment_behavior: :error_if_incomplete and proration_behavior: :none.

oblique ravine Mar 29, 2022, 9:51 AM

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Give me a few minutes to look into this.

hot rover Mar 29, 2022, 9:51 AM

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Sure, thank you

regal spear Mar 29, 2022, 10:08 AM

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in general, the way to activate a subscription is to pay the latest invoice

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but catching up on the state...

hot rover Mar 29, 2022, 10:09 AM

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Thank you for helping with this.

regal spear Mar 29, 2022, 10:10 AM

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as far as I can tell really the only option would be to pay the latest invoice, or wait until the next one gets paid(if you've changed the price to $0 then the next invoice will just be automatically closed as paid)

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I can't think of any other way to force the past_due subscription to a different status, with this set up

hot rover Mar 29, 2022, 10:11 AM

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So in the mean time I figured out another way: I can void the uncollectible invoice and that moves the subscription to active. This is obviously not ideal. The invoice is uncollectible, not void.

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Another approach I discovered would be to update subscription with all $0 items using these flags: payment_behavior: :error_if_incomplete, proration_behavior: :always_invoice. The uncollectible invoice stays uncollectible, there's another paid invoice generated and subscription is active.

regal spear Mar 29, 2022, 10:13 AM

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oh yeah, voiding the invoice, hmm.

hot rover Mar 29, 2022, 10:13 AM

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The latest approach is near-perfect, but not ideal: in some cases customer's account may be credited because of $x amount to $0 downgrade. This happens if a webhook is processed late (which can happen with a full background job queue or similar).

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I'd go with that, but potentially crediting the delinquent customer is the last thing I want to do.
Karl, do you have any other ideas based on these findings? Am I missing something. Thanks

regal spear Mar 29, 2022, 10:15 AM

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honestly, I do not have any other suggestion, I'm not aware of any clean solution in the product for this use case unfortunately

#bruno-subscription