#ST-missing-payment-method

1 messages · Page 1 of 1 (latest)

keen arrow
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Hi 👋 are you just creating payments, or are you also collecting/providing payment method details as well?

neat otter
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Hi

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I have there options to choose between MULTIBANCO and CREDIT CARD

keen arrow
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Do you have the ID of a payment intent that showed this behavior?

neat otter
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Is it this? "id": "pi_3KiJ0OGQHkH1p1XA1USrMT2j",

keen arrow
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Looking at the logs for that payment, it was only created. No payment method was provided and no confirmation attempt was made.

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So right now, your intent is at the beginning of this flow. It exists but nothing else has happened on it so it's in the initial requires_payment_method state:
https://stripe.com/docs/payments/intents

How intents work

Learn about the status and lifecycle of PaymentIntents and SetupIntents.

neat otter
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Yes, but I did try and paid from my bank account.

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So, where is the money? 😅

keen arrow
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I'd suggest you read through our docs on accepting Multibanco payments. They don't use Payment Intents, and require you to take action once funds have been received:
https://stripe.com/docs/sources/multibanco

Additionally, if your site is still in development, then I strongly recommend that you use Test mode instead of Live mode.

Multibanco payments with Sources

Use Sources to accept payments using Multibanco, the most popular payment method in Portugal.

neat otter
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But how can I make sure funds were received?

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Because I paid on this order and stripe says incomplete on website

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Website is live...

mossy garden
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Did you test this in test mode first? It's not clear what you're trying to achieve or what did not work.

neat otter
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In test mode I went till the payment details are shown.

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Then I made it live and really finished one order and paid throught multibanco.

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Then it should say paid or what on stripe dashboard because because funds were sent!

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My issue is that funds went to Stripe somehow but doesn't show on my stripe account

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So, I have 0€ balance and should have at least 3,99€ minus the fees

mossy garden
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Is it possible you use multiple Stripe accounts and might be looking at the wrong one?

neat otter
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The payment above was the details stripe asked to pay

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This "
"id": "pi_3KiJ0OGQHkH1p1XA1USrMT2j"," was made by me with "multibanco"

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and paid by me!

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I don't know how more to explain to you...

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I can do a video going till checkout and even pay again 3,99€ for you to see

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but then it will be 2 times 3,99€ that I loose if you can't find the money

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I will show you till checkout and then explain how I paid

mossy garden
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That is a payment intent, set for cards only ( payment_method_types: ['card'] )

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You multibanco integration must be separate from this

neat otter
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So, if you see in video end I get payment details. I went to my bank and paid them. MOney should have gone to STRIPE account, no?

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I'll have to leave, if you can drop me what to do next I will reply tomorrow morning when I'm back to office.

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I normally get 10.000€ on "multibanco" and I wanted a solution like stripe that allows multiple methods. Or if you do have a better suggestion for OPENCART. I'm using a paid extension (40$)

mossy garden
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I am trying to find examples of this in your account logs, but i see no such payments in test mode

neat otter
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Yes, but I did paid today 3,99€. This is not about my 3,99€, ok it was a test made by me

mossy garden
neat otter
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this is about making this work...

mossy garden
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This is something you should return to buyilding in test mdoe to ensure you have the entire flow set up

neat otter
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And I don't costumers paying and money get lost.

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For example, how can I make this 3,99€ appear?

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because money went to stripe

mossy garden
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Your integration appears to be incomplete

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Please review those docs and ensure your integration does this step

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If you're relying on third[arty code, you might need to contact the vendor/developer of that code for help with why that piece might be missing

neat otter
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Do you have any integration made working with opencart?

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Because this vendor is not so much helpfull

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He always says that's stripe error

mossy garden
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I'm not familiar with opencart, no

neat otter
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Apart from that, those payment references come from stripe or any partner from you

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The references I paid

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After I paid it should go to stripe account right?

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even if my website has something wrong, I believe that you have those references somehow associated to my account

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and by paying I should see money on stripe.

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Why it doesn't show?

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I didn't pay this one, but the one from the morning.

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(I really need to go, I will check messages later)

mossy garden
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In the request I shared you created Source src_1KiKIwGQHkH1p1XAdDwiLNsZ

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Funds need to be sent to these, then you need to create a charge according to the docs linked above.

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Again, if this is not code you control, you'll need to work with the developer of the code being used here to understand what changes are needed.

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But you should work through this entire flow in test mode first, in any case, and make sure test payments work end-to-end.

neat otter
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Ok the thing from dev I got. Let’s see this differently to see if we get there

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Imagine that im just a costumer with paid money to your partner in multibanco.

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And I say “vendor is not replying but I have proof I sent money”

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Where would you direct me?

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As a costumer of your costumer

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Because indeed i paid, even if just few euros, money went out of my account to some Reference provided by stripe partner

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The id might be wrong but then I don’t know where to find the right now. The thing is there a payment was made

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Luckily I chose a 3.99€, because it could have been 10 times higher

mossy garden
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So the source is awaiting a payment

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So what i'd recommend would depend on the current state. For sources with no funds yet, you need to direct your customer to send funds. If there are funds, then you need to charge the source.

neat otter
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I think I need to find new dev. Can you point me any direction? Or even make me a paid job? I would pay you to fix… I pay in advance!

mossy garden
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Though you are free to locate developers other ways if you prefer.