wale-Connect | Stripe Developers | Page 1

pliant owl Mar 28, 2022, 6:50 AM

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Hi there, it's probably due to missing information per local regulations.

You can view the account's requirements (https://stripe.com/docs/api/accounts/object#account_object-requirements) to know what information need to be collected.

Stripe API reference – The account object – curl

Complete reference documentation for the Stripe API. Includes code snippets and examples for our Python, Java, PHP, Node.js, Go, Ruby, and .NET libraries.

shy mist Mar 28, 2022, 6:52 AM

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So for US and Hong Kong, they have different Requirements?

pliant owl Mar 28, 2022, 6:53 AM

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Yes

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https://stripe.com/docs/connect/required-verification-information you can view this page to learn more about the requirements.

Required verification information

Learn what required verification information you need to collect for each country when using Connect.

shy mist Mar 28, 2022, 6:56 AM

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if providing all the required info, but still the account is in 'Restricted state'

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Connect acount id: acct_1KhWNj2E2ZFhfhZd

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can you please check it

pliant owl Mar 28, 2022, 6:57 AM

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sure, let me take a look

shy mist Mar 28, 2022, 6:57 AM

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thanks

pliant owl Mar 28, 2022, 7:07 AM

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You need to upload an identity doc for verification.

shy mist Mar 28, 2022, 7:07 AM

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That is mandatory?

pliant owl Mar 28, 2022, 7:08 AM

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Yes

shy mist Mar 28, 2022, 7:08 AM

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and account with 'Restricted' status wont be able to receive transfer amount?

pliant owl Mar 28, 2022, 7:09 AM

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You can still make transfer to this account, but you won't be able to payout the money until the identity is verified.

shy mist Mar 28, 2022, 7:10 AM

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Payout means, transfer to bank account, right?

pliant owl Mar 28, 2022, 7:10 AM

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Yes you are right.

shy mist Mar 28, 2022, 7:11 AM

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okay, thanks for your assistance

pliant owl Mar 28, 2022, 7:12 AM

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Happy to help 🙂

#wale-Connect