#wale-Connect
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Hi there, it's probably due to missing information per local regulations.
You can view the account's requirements (https://stripe.com/docs/api/accounts/object#account_object-requirements) to know what information need to be collected.
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So for US and Hong Kong, they have different Requirements?
Yes
https://stripe.com/docs/connect/required-verification-information you can view this page to learn more about the requirements.
if providing all the required info, but still the account is in 'Restricted state'
Connect acount id: acct_1KhWNj2E2ZFhfhZd
can you please check it
sure, let me take a look
thanks
You need to upload an identity doc for verification.
That is mandatory?
Yes
and account with 'Restricted' status wont be able to receive transfer amount?
You can still make transfer to this account, but you won't be able to payout the money until the identity is verified.
Payout means, transfer to bank account, right?
Yes you are right.
okay, thanks for your assistance
Happy to help ๐