kkkkkkkkkkkkkkkkkkkkkd - Voided Invoices | Stripe Developers | Page 1

fathom warren Mar 25, 2022, 6:42 PM

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Hello! Let me take a look at the Invoices you provided, hang on...

merry barn Mar 25, 2022, 6:43 PM

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Sure thing

fathom warren Mar 25, 2022, 6:51 PM

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At first glance this does seem unusual! Still investigating, but wanted to let you know it will probably be a few minutes. 🙂

merry barn Mar 25, 2022, 6:51 PM

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sure thing no worries

fathom warren Mar 25, 2022, 6:59 PM

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Ah, so the reason for the different behavior here is that the settings in your Dashboard for how to handle failed payments. You used to have it set to mark the Invoice as uncollectible, but you changed it to leave the Invoice as-is.

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Ah, wait, I think we misread the dates. Hang on, still investigating...

merry barn Mar 25, 2022, 7:01 PM

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sure thing, take your time

merry barn Mar 25, 2022, 7:34 PM

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hey, any update on this? I have to get going soon hehehe

fathom warren Mar 25, 2022, 7:35 PM

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Sorry about the delay, we wanted to make sure we got you the right info. We're pretty sure the primary difference between these two Subscriptions/Invoices is the test card used. For one of them you used an FR test card, but the other used an IN test card, which means the RBI regulations/logic kicked in for one of them and resulted in the voided Invoice.

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This is documented here: https://support.stripe.com/questions/rbi-regulations-improving-recurring-payment-success-rate-for-stripe-billing

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Have a look at #4 there, which says:

Payments from India issued cards are only attempted once.

merry barn Mar 25, 2022, 7:42 PM

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Ok, great that was my suspicion as well.

#kkkkkkkkkkkkkkkkkkkkkd - Voided Invoices