#alokdas81-connect

1 messages · Page 1 of 1 (latest)

open pumice
hard hollow
#

exactly

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is it possible to pay/trasnfer from Canada platform to uSA connected account?

open pumice
#

Have you checked the link I shared?

unknown.png
hard hollow
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yah checked

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so it seems its not possible but fully not clear

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Alternatively, you can facilitate international payouts by using the card_payments capability to make charges directly on the connected account.

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directly can send transfer to the connected account.. but I need to hold finds

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funds*

open pumice
hard hollow
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this will work if I have US based platform account.. but my stripe platform based on Canada

open pumice
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Oh sorry, I though your platform was in the US, I missread your earlier message.

hard hollow
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yah 🙂 thats why am worried

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do you have any solution if we can hold fund in canada platform and pay later to SA connected account

proper wolf
#

Hi there 👋 I'm jumping in as my teammate needed to step away.

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Looking at our Country Spec for CA 0, it appears that US accounts can accept transfers from CA accounts. Are you encountering an error when you try to do that?

hard hollow
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"supported_bank_account_currencies": {
"cad": [
"CA"
],
"usd": [
"US",
"CA"
]
},

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but transfer is not working

real wedge
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What error are you getting?

hard hollow
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{
"statusCode": 400,
"message": "Funds can't be sent to accounts located in US because it's restricted outside of your platform's region; please contact us via https://support.stripe.com/contact for details."
}

Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

real wedge
#

Can you share the request ID?

hard hollow
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request id means

real wedge
hard hollow
#

req_Lbu3u8rLbtyKXP

desert holly
#

Hi 👋 I"m stepping in for @real wedge

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Give me a minute to catch. up

hard hollow
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ok

desert holly
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Okay I cannot find a good reason why this transfer would fail. I think your best bet is to as the message suggests and reach out to support. They can better address issues that are outside simple API integrations.

hard hollow
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"Cannot create a destination charge for connected accounts in US because funds would be settled on the platform and the connected account is outside the platform's region. You may use the on_behalf_of parameter to have the charge settle in the connected account's country. For more information on on_behalf_of, see https://stripe.com/docs/connect/charges-transfers#on-behalf-of. If using capabilities (e.g. card_payments, transfers), note that they affect settlement as well. For more information on capabilities, see https://stripe.com/docs/connect/account-capabilities. If you still need assistance, please contact us via https://support.stripe.com/contact."

Creating separate charges and transfers

With Connect, you can make charges on your platform account on behalf of connected accounts, perform transfers separately, and retain funds in the process.

desert holly
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So just like it says there, I recommend you contact support as well. The payload you are sending to /v1/transfers appears correct to trigger the payout. The fact you receive an error means this is something besides the API integration which can be better addressed by Support.