rosie-3ds | Stripe Developers | Page 1

finite kernel Mar 25, 2022, 6:18 AM

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It sounds like the Payment you created was timeout-ed. How did you create the Payment?

delicate ibex Mar 25, 2022, 6:31 AM

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we use payment intent. it fails during the 3d secure authentication simulation process immediately after "payment_intent.requires_action". this part of the flow is supposed to be after clicking on the "authorization success" button to simulate successful authorization but it just automatically cancels the transaction.

finite kernel Mar 25, 2022, 6:32 AM

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Could you paste me a sample PaymentIntent Id? pi_xxx

delicate ibex Mar 25, 2022, 6:35 AM

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thanks orakaro. this is one: pi_3KgmtaBSRoY85hcC0TBAptai

finite kernel Mar 25, 2022, 6:47 AM

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The PI looks good to me, it's just not authorized yet. Can you screenshot or screenrecord the error on your authentication screen?

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It works fine to me, same test card

delicate ibex Mar 25, 2022, 6:47 AM

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sure. ill send a loom video in a bit.

delicate ibex Mar 25, 2022, 7:07 AM

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https://www.loom.com/share/feeaeb04910c4c8fae3dd81f88d4fe12

Loom

Payments – Coachvan – Stripe [Test] - 25 March 2022

▶ Play video

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in this case, it proceeded to the "source is canceled" screen. sometimes it goes to the screen where you choose success or failure.

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pi_3Kh76h2UL0kEbo9w1DS6kaAq

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it only affects transactions that go through our connect accounts

finite kernel Mar 25, 2022, 7:11 AM

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Let me take a closer look

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Check this request req_SYGVNzcgLSrP9V

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Something in your system is triggering this cancel request

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Stripe/v1 PhpBindings/7.112.0

delicate ibex Mar 25, 2022, 7:21 AM

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hi orakaro. thats part of our flow wherin when a payment fails, it deletes the subscription. its in the later part of the flow.

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the issue is right before that happens.

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acct_1Kh31x2UL0kEbo9w , cus_LNssCEUZ5RIs2k is the user in question

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and this is the root cause which ends up with the cancel request because the authentication fails: evt_1Kh76i2UL0kEbo9w2UcIlXvB

finite kernel Mar 25, 2022, 7:28 AM

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Hmm I see. Any chance that Cancel API could fire unexpectedly? If you comment that logic out, can you reproduce the issue?

delicate ibex Mar 25, 2022, 7:30 AM

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sure. ill try and report back.

finite kernel Mar 25, 2022, 9:01 AM

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👋 I am stepping down for the day. If you come back feel free to open another thread. Good luck!

#rosie-3ds