smriti15s-Connect

[gaunt basin]

I need some help I need my funds out this crap of business

[timid night]

@dull ledge It depends on which path your payments are in. Destination Charge will use your own setting but Direct Charge would use your Connected Account setting

@gaunt basin please create another message in the channel and I will create a new thread

[dull ledge]

Using Direct charges. Could you please share the path to reach connected account setting

https://dashboard.stripe.com/test/settings/connect Here, there is no option for customising email receipts

for succesful payments

[timid night]

The settings belongs to the connected Account, inside their Dashboard I believe

Your connected Accounts are standard accounts, correct?

[dull ledge]

yes

Please check this even though customised, it's not reflected. You can check the connected account name.

The settings are for the same connected account.

[timid night]

How is that PaymentIntent created? Could you give me the PaymentIntent Id?

[dull ledge]

pi_3Kh5o6QCWC4KiPLm0cvSUiAQ

Using create checkout session

[timid night]

Ok so I see the brand name is correct, isn't it? "Smriti Closet Retailer desto" <- brand name of the Connected Account

It's the logo and color are different?

[dull ledge]

Yes,

Setting seems t be correct but its not reflected.

[timid night]

That setting page is only for "Checkout & Payment Links"

I am afraid a single PaymentIntent can not be customized

[dull ledge]

even on the setting are not reflected on checkout page.

But it has settings to customised email receipt

[timid night]

even on the setting are not reflected on checkout page.
Are you sure? Can you create a Checkout Session again and check it's link?

pi_3Kh5o6QCWC4KiPLm0cvSUiAQ has already expired

[dull ledge]

Ok i create new

pi_3Kh6oIQCWC4KiPLm0qY0loox

No changes here

Plus on the email receipt

[timid night]

Please don't confirm it, to let me see it 😅

Can you create another Session again? just create it

[dull ledge]

oks

pi_3Kh854QCWC4KiPLm0Tl4uyyh

Please help

[timid night]

Did you save changes after changing the color

If you see your setting now, in the account "Google" don't you see white color?

[dull ledge]

yrs

my changes are save

see, save button is disable.

[timid night]

Can you refresh the page and see if it persist?

[dull ledge]

ok

tested, its der

I receive the test email correctly. I just dont receive the same template when sending from payments tab. Send receipt

[timid night]

Okie so at least the logo/color worked

How did you receive this email? By specifying email in Checkout Session creation request?

[dull ledge]

No, It's not working from here.

It workd from here.

[timid night]

And it work in a Checkout session if you create a new test checkout session, correct?

[dull ledge]

No it doesn't work there.

As you can see i have csutomised the checkout page but the changes are not reflected in m checkout page either.

[timid night]

That's weird. If you use a different browser, login to the Dashboard and go to the same branding setting page, would you see the same?

[dull ledge]

Yes..I see the same. Could you please log in to my account and do something from your end.

[wooden oxide]

Hi! I'm taking over orakaro.

Is my understanding correct:

• You are using connect with Standard accounts
• You are making Direct Charges
• And when you change the branding settings in the dashboard, you don't see the change on the email receipt

[dull ledge]

Correct changes are not getting reflected for the connected account. And I have made setting chnages on the connected account itself.