#SheriDee - recover account

1 messages · Page 1 of 1 (latest)

primal matrix
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Our support is the best place to address this. Unfortunately I do not really have the knowledge/tools to help you with that. How long ago did you reach out on our support website?

untold dirge
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Last week and today once again.

primal matrix
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If it gives you peace of mind, I can check to see if we received your email. Unfortunately I cannot push or comment on the process otherwise though.

untold dirge
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"Error Loggin In" - Because of inactivity, you must complete an account recovery process to confirm this login. You may choose to upload an identity document picture to do so. {that's the message on the app} The message on website -We're sorry, we can't log you in. This is because you have already requested to recover your account or because you're not eligible to submit a new request. Please contact support at https://support.stripe.com/contact/. I tried to contact support on the link and unable. I don't mind waiting but it's just odd and wonder if it's a glitch

Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

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Yes, could you check on your side?

primal matrix
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I do not see any emails from that email. Maybe try emailing us directly at support@stripe.com ?

untold dirge
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Ok . Done. Weird I guess I will just wait to see. I sent a copy of my driver's license there. Thanks

primal matrix
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Glad I could help. Good luck recovering your account!

untold dirge
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Thank you