#JohnM - Connect Accounts
blissful knoll
I do not believe we allow programmatic access to this data. I'm going to double check.
What type of connected account is it?
slow obsidian
it is a express account
Yea, our Strip sales rep says that we do...
Maybe he means for custom accounts
blissful knoll
I have confirmed with my colleagues and you cannot do this except for reaching out to the Account holder
slow obsidian
That is what I thought
blissful knoll
Yup... disclosing PII like that too risky.
slow obsidian
While I got you here, got another question.
Lets say I am doing a refund. A refund has a balance transaction
will the available date in the balance transaction be when the refund will be available in the customers account ?
We want to be able to disclose to the customer when the refund will be available in their bank account .. or is that not available ?
blissful knoll
The settlement with the bank can be up to the individual bank. Some reconcile payments faster than others. But hold on, I think I saw an event for this.
In this case are you referring to a Refund -> Transfer -> Balance Transaction type of flow?
blissful knoll
Ah okay, I was still in the Connect headspace
slow obsidian
LOL.. no switched gears on you
blissful knoll
Okay, doing some investigations in my test account
The timing seems about right, (7 days for most of mine). But we never specifically call it out in our docs
https://stripe.com/docs/refunds
Likely because banks can have their own internal processes that could delay when the funds are "available" in the customer's account.
slow obsidian
so, can I use the available date on the balance transaction.. or is that not in stripe because it is not in your control ?
blissful knoll
It's outside Stripe control so I wouldn't count on it.
blissful knoll
Sure thing 👍