PatrickSH-test-cards | Stripe Developers | Page 1

primal marsh Mar 24, 2022, 4:18 PM

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Hi there! Can you tell me more about these errors specifically? And do you have a request ID you can share for one of the errors that I can take a look at?

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By tell me more I mean is there a specific error message they are seeing?

primal raven Mar 24, 2022, 4:20 PM

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They just get a payment failed response from the api

primal marsh Mar 24, 2022, 4:21 PM

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Okay do you have a request ID? See: https://stripe.com/docs/api/request_ids

primal raven Mar 24, 2022, 4:21 PM

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primal marsh Mar 24, 2022, 4:22 PM

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Got it. Can you look at https://dashboard.stripe.com/test/settings/radar/rules and see if you have any block rules enabled?

primal raven Mar 24, 2022, 4:23 PM

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screencapture-dashboard-stripe-test-settings-radar-rules-2022-03-24-16_24_03.png

primal marsh Mar 24, 2022, 4:24 PM

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Can you provide the PaymentIntent ID from the above payment that was blocked?

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It shouldn't have been blocked due to the CVC rule

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The PaymentIntent ID looks like pi_xxxxx

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And should be in the top right of that Dashboard page when viewing the payment

primal raven Mar 24, 2022, 4:25 PM

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pi_3Kg78tC5KLFsWXKK1bA3bNPb

primal marsh Mar 24, 2022, 4:25 PM

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Thanks, let me take a look

primal raven Mar 24, 2022, 4:25 PM

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cheers!

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is it because the user is based in Cuba?

primal marsh Mar 24, 2022, 4:27 PM

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Ah yes that is why.

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And yes, I can see it is blocked based on location

primal raven Mar 24, 2022, 4:28 PM

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That's a bit frustrating as they are trying to do QA testing

primal marsh Mar 24, 2022, 4:29 PM

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Yes sorry. Trying to find our external list of restricted countries, but we can't support customers in Cuba.

primal raven Mar 24, 2022, 4:29 PM

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is it the shipping address that needs changing or is Stripe tracing back the VPN

primal marsh Mar 24, 2022, 4:29 PM

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It is the VPN and IP I believe

primal raven Mar 24, 2022, 4:31 PM

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weird, they changed their VPN to different locations and still were not able to make a test payment

primal marsh Mar 24, 2022, 4:32 PM

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Yeah I'm not sure the method we use, but as you can see in our ToS Cuba is among the prohibited regions: https://stripe.com/legal/restricted-businesses#:~:text=Use of Stripe's services for,and Luhansk Regions%2C is prohibited.

primal raven Mar 24, 2022, 4:34 PM

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the VPN will be allocating a US based IP again

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'''Using an offshore VPN can help you to hide your real identity. Every site you visit will see the IP of the VPN-Server instead of your real IP.''''

primal marsh Mar 24, 2022, 4:35 PM

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Sure... we have to have a way to counter this since else we would let through a lot of prohibited customers.

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I don't know the specifics here. If you need more info, you can reach out to our Support team. I'm not sure there will be any workaround here other than not testing from Cuba.

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Sorry about that 😦

primal raven Mar 24, 2022, 4:39 PM

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no worries, will have to setupa. local machine in our office they user can remote desktop to for testing, but of a pain but only option left

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