#tl_tong_Payment
uncut quiver
stray zealot
?
uncut quiver
Hi there, how can we help?
stray zealot
yes, i can't make a payment due today
it says i have insufficient funds but i have excess
it says I have used the maximum tries today and to contact stripe
I'm trying to make payment on this website: https://shop.drdainheer.com/MOBpayments
uncut quiver
So you are not a merchant, right?
uncut quiver
I see, I recommend to contact your issuer bank. Most of the case that insufficient funds error is what issuer bank sent back to the merchant (via Stripe), and they wouldn't know more than the issuer bank
stray zealot
So how do I make payment after I contact my bank? Payment is being blocked by Stripe
uncut quiver
You would need to find our what was the reason first
Overrall I recommend open communication to both the merchant and the bank
the merchant could see other information from their side
stray zealot
Merchant is in USA, Bank in Singapore
I'm on the phone with Bank now
What can I tell them about this, except to yell at them..
uncut quiver
Like time and amount you made the purchase and let them investigate why they declined the Payment
stray zealot
Bank says I can make payment
but Stripe is the entity blocking me
Bank Customer Service already confirmed that I can make payment from my account but I still get this message..
uncut quiver
Hmm
In that case please contact the merchant, and then they can contact us with more information
Like, we need Id to investigate further
stray zealot
My bank customer service still says I can make payment
uncut quiver
I agree, so please contact your merchant and push on their investigation!
uncut quiver
Hi, I hope to unblock you, but really I need at least some ID to start looking, and I believe only the merchant can provide it
Can you see anything other things in the screen that may hint an ID?
uncut quiver
Hi, I am about to step down for the day. If you need further help in case the merchant reach out, please feel free to open a new thread!