Randall - Support | Stripe Developers | Page 1

mighty cosmos Mar 23, 2022, 10:41 PM

#

Hello! Which link specifically doesn't work?

#

Can you reply in this thread please? 🙂

sharp egret Mar 23, 2022, 10:43 PM

#

https://support.stripe.com/contact
thanks
upstream connect error or disconnect/reset before headers. reset reason: connection failure

mighty cosmos Mar 23, 2022, 10:44 PM

#

Thanks for the report, we're on it!

sharp egret Mar 23, 2022, 10:44 PM

#

are you able to give advice about stopping spam attacks on my stripe account?

mighty cosmos Mar 23, 2022, 10:44 PM

#

In the meantime what help do you need?

#

What kind of spam attacks?

sharp egret Mar 23, 2022, 10:46 PM

#

i have wp simple pay (I contacted them as well) and the plugin started throwing up an error:
WP Simple Pay may not be functioning correctly.
Expected LIVE MODE webhook events have not been received. Please ensure you have properly configured your live mode webhook endpoint in Stripe and signing secrets below to avoid interruption of functionality.

#

so i logged in, i see that the webhook provided is there, biut there is no activity on it, but there is another webhook, http://www.sourcefound.com/fi/pay,

#

that is getting 125 payment_method.card_automatically_updated every morning

#

125 instances within a minute

#

i disabled the webhook, but I am wondering if you are familiar with the url. I did have a membership plugin running on the site for a short while, but that was years ago.

mighty cosmos Mar 23, 2022, 10:49 PM

#

I'm not familiar with that URL, but large numbers of payment_method.automatically_updated events are not uncommon. Those events happen when the card networks update stored card information, and that often happens to multiple cards at once.

sharp egret Mar 23, 2022, 10:50 PM

#

these are all ending the same : '1945'

mighty cosmos Mar 23, 2022, 10:51 PM

#

Can you give me the event ID for one of them? Starts with evt_.

sharp egret Mar 23, 2022, 10:51 PM

#

this is a small art association (30 members), and there are over 10,000 customers on my account

#

evt_1KgTg946Od6Fnjj84ObQFOBG

mighty cosmos Mar 23, 2022, 10:52 PM

#

Thanks, looking now...

sharp egret Mar 23, 2022, 10:53 PM

#

thank you, I appreciate your time

mighty cosmos Mar 23, 2022, 10:55 PM

#

Ah, interesting. I think these Payment Methods were created due to card testing that happened on your account last year. Does that ring a bell?

sharp egret Mar 23, 2022, 10:57 PM

#

I remember godaddy throttling my resources and a number of fraudulent payments, i think in october. Thats when this all began

mighty cosmos Mar 23, 2022, 11:00 PM

#

I'm flagging this internally, but I don't think there's anything you can do about it at the moment aside from not listening for these events if you don't need them. I do recommend writing in to Stripe support with that event ID and details about what happened. The support site should be back online now: https://support.stripe.com/contact

sharp egret Mar 23, 2022, 11:01 PM

#

will the gateway still work with that webhook disabled?

mighty cosmos Mar 23, 2022, 11:03 PM

#

I don't think you should disable the entire endpoint, just that one event, but you should talk to the people who own that URL about it first to make sure it's okay to make that change.

#

That endpoint is set up to listen for all events, which we do not recommend. You should see if there's a specific subset of events you can enable on that URL instead.

sharp egret Mar 23, 2022, 11:04 PM

#

ok, what are necessary success, failure?

mighty cosmos Mar 23, 2022, 11:04 PM

#

That depends on who owns that URL, you'll have to ask them.

#Randall - Support