JulesR-Express-Dispute | Stripe Developers | Page 1

native wren Mar 23, 2022, 4:43 PM

#

Hi there! Are you using Destination charges?

light light Mar 23, 2022, 5:13 PM

#

i'm not sure what you mean

native wren Mar 23, 2022, 5:15 PM

#

Can you give me an example PaymentIntent ID that you tested with?

light light Mar 23, 2022, 5:17 PM

#

pi_3KcCPyADVNm9XtHV0MfL7MYj Transaction ID - does that help?

native wren Mar 23, 2022, 5:17 PM

#

Yep give me a moment

#

Alright, yeah, so you are using Destination Charges (you are setting transfer_data.destination on your PaymentIntent creation). This means that in order to pull funds back after a dispute you can reverse the transfer that was associated with the PaymentIntent via: https://stripe.com/docs/api/transfer_reversals/create

light light Mar 23, 2022, 5:22 PM

#

thanks, then if the dispute is lost, notify client and funds are not restored, if dispute is won, how to restore funds to account?

native wren Mar 23, 2022, 5:24 PM

#

Is your platform and Connected Accounts in the same region?

#

Or are they cross-border?

light light Mar 23, 2022, 5:26 PM

#

all in US currently

wraith tapir Mar 23, 2022, 5:27 PM

#

Hi 👋 I'm taking over for @native wren .

In that case you would just create a new transfer to restore the funds to the account if the dispute is won.

#

We have this advice here too (in case you want it for future reference):
https://stripe.com/docs/disputes/connect

light light Mar 23, 2022, 6:37 PM

#

I don't see where in stripe dash to enter winning_evidence as on https://stripe.com/docs/testing?numbers-or-method-or-token=card-numbers#disputes

Testing

Simulate payments to test your integration.

#

https://dashboard.stripe.com/test/payments/pi_3KcCPyADVNm9XtHV0MfL7MYj where do we enter that?

wraith tapir Mar 23, 2022, 6:39 PM

#

On the Payments page, under Fraud & Risk, select Disputes

#

or click here

light light Mar 23, 2022, 6:40 PM

#

correct. i'm on https://dashboard.stripe.com/test/disputes

#

how do i update it to won or lost?

#

https://dashboard.stripe.com/test/payments/pi_3KcCPyADVNm9XtHV0MfL7MYj

wraith tapir Mar 23, 2022, 6:41 PM

#

That link does nothing for me I'm afraid, I don't have that PI in my test account

light light Mar 23, 2022, 6:41 PM

#

where do you enter the won or lost values

#

"winning_evidence"

wraith tapir Mar 23, 2022, 6:42 PM

#

And when you go to the actual Disputes list page what do you see?

light light Mar 23, 2022, 6:43 PM

#

nothing we have already responded to them from our dash

#

#

#

now how to update to won or lost if we don't do from api,

wraith tapir Mar 23, 2022, 6:44 PM

#

Then it seems you did not provide the winning or losing evidence, which means these will be stuck

#

What string did you provide?

light light Mar 23, 2022, 6:45 PM

#

I need eng on this. How can we create a team channel so he can always see convos ?

wraith tapir Mar 23, 2022, 6:46 PM

#

This is pretty simple. If you want to win/lose a dispute while testing we give you two different strings to provide. Either through the dashboard or the API.
https://stripe.com/docs/testing#evidence

#JulesR-Express-Dispute