Jessy | Stripe Developers | Page 1

orchid bridge Mar 22, 2022, 8:22 AM

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Hi there, I can't speak French. Can we use English to continue the discussion?

tribal dock Mar 22, 2022, 8:23 AM

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ok

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Hello,
I have a big problem with stripe and I can't contact them.
What can I do? They blocked my account for no reason.
Thanks for your help

orchid bridge Mar 22, 2022, 8:23 AM

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can you describe the problem?

tribal dock Mar 22, 2022, 8:24 AM

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I really need your help my company is Mondialcrypto, I had them by phone and they told me that everything was good and now for no reason they block my account, which makes me lose sales on my website

orchid bridge Mar 22, 2022, 8:26 AM

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I see, we are engineers here at Discord to help with technical problems. Have you reached out to Stripe support? https://support.stripe.com/contact

Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

tribal dock Mar 22, 2022, 8:27 AM

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Yes, but they take a long time to answer.
Do you have a number or something where I can call them?

orchid bridge Mar 22, 2022, 8:28 AM

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There's an option to request for call

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tribal dock Mar 22, 2022, 8:30 AM

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This window is grayed out I can't click on it

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orchid bridge Mar 22, 2022, 8:31 AM

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Have you logged in with your Stripe account?

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Ah, maybe the support is not yet available in your timezone.

tribal dock Mar 22, 2022, 8:33 AM

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yes I am connected, can you put my number so that I am called back please: 07.61.90.82.08 it would be super nice

orchid bridge Mar 22, 2022, 8:36 AM

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Sorry I can't do that. I'd suggest you to email to support and them it's urgent.

#Jessy