#markatvinesos - Charged vs settled amount

1 messages · Page 1 of 1 (latest)

lime helm
warm cipher
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Hello

lime helm
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Are you looking to learn about this and how to calculate it in general? Or are you interested in a specific time that this happened for you?

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If it is about a specific time, I would reach out to our support https://support.stripe.com/?contact=true

Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

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Also unfortunately we don't offer private chats on this server. You can also write in to support to create a ticket if you need to discuss details that you don't want on a public channel

warm cipher
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Well, some specific transactions that were just conducted. The owner is operating under the understanding of a specific amount that should be deducted, but the figures from her formula versus the amount settled at Stripe are not matching.

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This is the case with all of the transactions, so it is probably a simple misunderstanding of the charging structure and rates. How best to confirm our general understanding of this?

lime helm
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That is something our support can better address. They can help you look in to account matters and fees. This server is more for coding questions when writing an API integration

warm cipher
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Gotcha, okay. Thank you.

lime helm
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I'd like to help, but their knowledge and access here is better